Planner
Location: Livingston, West Lothian, EH54 8AF
Employment type: Permanent, Full time, 40 hours per week, Monday to Friday
Salary: £29,943
Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with a business-focused mind-set? If so then we have the role for you.
About the role
As part of a local helpdesk team, the planner will ensure that works orders are scheduled through the in‑house appointments system, repairs are allocated to trade operatives and all works are carried out with minimal average turnaround time.
Key responsibilities
- Support the scheduling of operative and sub‑contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
- Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
- Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
- A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaising with colleagues to ensure accurate & timely information provided.
- Work with all team members including administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
- Provide backup to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Benefits
- Employee discounts via Reward Gateway
- Cycle to work
- Access to a virtual GP and a health & wellbeing app
- Savings, loans and salary advances
- Training & Development
Additional information
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
This role sits within Morrison Facilities Services, part of Apleona Group.
Planner - Livingston, West Lothian, EH54 8AF employer: Apleona Hsg S.P.A.
Apleona Hsg S.P.A. is an excellent employer for those seeking a rewarding role in security within the vibrant city of Preston. With a strong focus on employee development, we provide comprehensive training and a supportive work culture that values teamwork and customer service excellence. Our benefits, including discounts and health resources, ensure that our staff feel valued and motivated to contribute to a safe and welcoming environment for all.
