Hard Services Contract Manager

The details for the selected vacancy are shown below.

• Advert Title Hard Services Contract Manager
• Advert Text

  Hard Services Contract Manager

  Location – Travel coverage London & South East

  Hours – 40 hours per week

  Company Benefits:

  • Monthly Car allowance
  • 23 days holiday rising up to 26 plus BH
  • Employee discounts via Reward Gateway
  • Access to a virtual GP and access to a health & wellbeing app
  • Training & Development

  We are currently seeking a professional Hard Services Contract Manager. You will manage multi-discipline building services contract for a multi-site national blue-chip leisure services client and additional minor contracts as required. You will build strong relationships, maximising client satisfaction, and driving revenue growth across the account.

  As a Hard Services Contract Manager, you will:

  • Build and maintain strong relationships with clients, serving as their primary point of contact for all business-related matters.
  • Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
  • Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
  • Collaborate with cross-functional teams, such as Operations and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
  • Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
  • Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.

  Skills & Experience:

  • Strong account management skills, with a proven track record of successfully managing accounts within Hard Services Facilities Management.
  • Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long‑term relationships.
  • Strategic thinking and problem‑solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
  • Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
  • From an M&E engineering discipline / or formal qualification
  • Valid UK Driving Licence with access to own personal car

  Desirable:

  • Experience in working at corporate / Commercial locations

  We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will already have experience of working in a similar environment.

  You will work 40 hours per week and you will have access to employee benefits that will be available to you as soon as you start which includes a monthly car allowance.

  We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

  This role will be working for JCW, who are part of the Apleona Group