At a Glance
- Tasks: Provide top-notch customer service and support to clients and colleagues.
- Company: Join Apleona, a leading UK facilities management provider with a friendly culture.
- Benefits: Enjoy competitive salary, 22 holiday days, employee discounts, and health perks.
- Other info: Full training provided and great opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for excellent customer service.
The predicted salary is between 22000 - 26000 £ per year.
Location – Motherwell, ML1 1RU
Hours – Monday – Friday, 8:00am to 5:00pm
Competitive Salary
22 Holiday Days, plus Bank Holidays
Employee discounts via Perkbox
Cycle to work scheme
Access to a virtual GP
Access to health services
You will be responsible for providing excellent customer service to both internal and external customers and clients. As part of this role, you will work within a support team environment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient. You will answer telephone calls from both internal/external customers, contractors, suppliers and other Apleona sections as well as recording work requests and updates on the company/client CAFM systems. In addition, you will raise purchase orders to contractors and various administration tasks as and when required.
As an Apleona Customer Support Centre Operative, we’re looking for:
- Strong written and verbal communication skills
- Experience and ability to demonstrate excellent customer service including call taking
- Ability to use computers to a good level for Word, Excel and Outlook
- Experience of using Navision would be desirable
- Knowledge of Purchase Ordering systems
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.
Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs. Don’t miss this opportunity, apply now!
Customer Support Centre Operative employer: Apleona Hsg S.P.A.
Apleona is an excellent employer located in Motherwell, offering a vibrant work culture that prioritises teamwork and inclusivity. With competitive salaries, generous holiday allowances, and unique benefits like employee discounts and access to a virtual GP, we are committed to supporting our employees' well-being and professional growth. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Centre Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Apleona. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle calls. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if the company culture is relaxed, looking professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Support Centre Operative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to see how you fit into the Customer Support Centre Operative role, so don’t be shy about showcasing your customer service experience!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Tech Savvy:Mention any experience you have with computers, especially with Word, Excel, and Outlook. If you've used Navision or similar systems, give us a shout! We love to see candidates who are comfortable with technology.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Apleona Hsg S.P.A.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Centre Operative role. Familiarise yourself with the key responsibilities like answering calls, recording work requests, and using purchase ordering systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've provided excellent customer service in the past. This will demonstrate your ability to handle calls effectively and engage with both internal and external customers.
✨Brush Up on Tech Skills
Make sure you're comfortable using computers, especially Word, Excel, and Outlook. If you have experience with Navision or similar systems, be ready to discuss it. If not, consider doing a quick online tutorial to get familiar with these tools, as they'll likely come up during the interview.
✨Embrace the Company Culture
Apleona values a friendly and fast-paced environment, so be prepared to discuss how you fit into that culture. Think about times when you've thrived in a team setting or adapted to challenges. Showing that you can contribute positively to their awesome team will set you apart from other candidates.
