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- Tasks: Manage incoming calls and emails, allocate work to engineers, and monitor service performance.
- Company: Join JCW Apleona, a leading name in M&E Building Maintenance with a stellar reputation.
- Benefits: Full training, employee benefits from day one, and potential for permanent role.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth and development.
- Qualifications: Experience in customer service or helpdesk preferred; strong communication and organisational skills required.
- Other info: Fast-paced role with a supportive team and a chance to make a real impact.
The predicted salary is between 24000 - 36000 £ per year.
LOCATION: Royston, SG8 6DN
Hours – 8:30am to 5pm (no hybrid working)
This is a six-month fixed-term contract with the potential to transition into a permanent role.
About us:
- JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance.
- Close working relationships with high profile clients meaning long term contracts and security.
- Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning.
- Operating a mobile team of engineers with various skillsets across the UK.
- Excellent reputation for delivering quality and high standards of service.
- JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating.
What we are looking for as a Service Desk Administrator:
- Demonstrable experience of working within a helpdesk, customer services or call centre environment preferred.
- To be organised, with good attention to detail.
- Ability to work in a fast-paced/pressured Service Desk environment.
- Self-motivated with the ability to set oneself tasks when working in a team, as well as individually.
- Excellent written and verbal communication skills.
- Good time management skills to work under pressure and to deadlines.
- Pro-active with the ability to think on your feet and for yourself.
- Ability to adapt task priorities in response to changing or reactive requirements.
- Demonstrate sound decision making when taking responsibility for tasks.
- Accurate data entry skills.
About the Service Desk Administrator role:
- General administration/office duties including preparing documents, producing files and filing.
- Incoming phone calls & emails over various inboxes.
- Allocation of works to engineers based in the South-East of the UK.
- Working to response times to meet contractual SLA agreements.
- Monitoring dashboard data to ensure we are meeting contractual SLAs.
- Job sheet processing, including forwarding completed reports to clients & uploading to customer portals.
- Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc.
- Any other required work within the role.
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start. We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams. If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps. This role will be working for JCW Energy Services, who are part of the Apleona Group.
Service Desk Administrator - Royston, SG8 6DN employer: Apleona HSG Facility Management
Contact Detail:
Apleona HSG Facility Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator - Royston, SG8 6DN
✨Tip Number 1
Get to know the company! Research JCW Apleona and their services. Understanding their values and what they do will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed tasks under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at JCW Apleona.
We think you need these skills to ace Service Desk Administrator - Royston, SG8 6DN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Administrator role. Highlight your experience in helpdesk or customer service environments, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at JCW Apleona. Mention your ability to work under pressure and your proactive approach to problem-solving.
Show Off Your Communication Skills: Since excellent written and verbal communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly if you’re a good match for the role!
How to prepare for a job interview at Apleona HSG Facility Management
✨Know Your Stuff
Make sure you understand the role of a Service Desk Administrator inside out. Familiarise yourself with common helpdesk software and customer service protocols. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks. Bring up specific instances where your organisational skills helped you meet deadlines or improve efficiency. This will resonate well with the fast-paced environment they’re looking for.
✨Think on Your Feet
Prepare for situational questions that test your problem-solving abilities. Think about times when you had to adapt quickly to changing priorities or make decisions under pressure. Showing that you can handle unexpected challenges will set you apart.
