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- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join Apleona, a leading UK facilities management provider with a friendly culture.
- Benefits: Enjoy a competitive salary, 20 holiday days, employee discounts, and health perks.
- Why this job: Kickstart your career with full training and make a real impact in customer support.
- Qualifications: Strong communication skills and a knack for excellent customer service.
- Other info: Be part of a diverse team with exciting growth opportunities.
The predicted salary is between 1300 - 1500 £ per month.
Location – Motherwell, ML1 1RU
Hours – Monday – Friday, 8:00am to 5:00pm
2 Year Fixed Term Apprenticeship
Salary – £15,758 pa
20 Holiday Days, plus Bank Holidays
Employee discounts via Perkbox
Cycle to work scheme
Access to a virtual GP & Access to a health & wellbeing app
We’re currently looking to recruit an Apprentice Customer Support Centre Operative; you will be responsible for providing excellent customer service to both internal and external customers and clients. As part of this role, you will work within a support team environment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient. You will answer telephone calls handling from both internal/external customers, contractors, suppliers and other Apleona sections as well as recording work requests and updates on the company/client CAFM systems. In addition, you will raise purchase orders to contractors and various administration tasks as and when required.
As an Apprentice Apleona Customer Support Centre Operative, we’re looking for:
- Strong written and verbal communication skills
- Experience and ability to demonstrate excellent customer service including call taking
- Ability to use computers to a good level for word, excel and outlook
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.
Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us! Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don’t miss this opportunity, apply now!
Apprentice Customer Support Centre Operative in Motherwell employer: Apleona HSG Facility Management
Contact Detail:
Apleona HSG Facility Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Support Centre Operative in Motherwell
✨Tip Number 1
Get to know the company! Research Apleona and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even give you tips on how to stand out during the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job.
We think you need these skills to ace Apprentice Customer Support Centre Operative in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Highlight your skills and experiences that align with what we’re looking for, especially in customer support and using computer software like Word and Excel.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can go a long way in showing us you’d fit right into our awesome team.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to keep track of your application better. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Apleona HSG Facility Management
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've handled customer queries or complaints in the past, even if it's from a previous job or a volunteer role. This will show your understanding of what it takes to provide top-notch support.
✨Familiarise Yourself with Apleona
Do a bit of research on Apleona and their services. Understanding their business model and client base will help you tailor your answers during the interview. It shows that you're genuinely interested in the company and the role.
✨Practice Your Communication Skills
Since strong written and verbal communication skills are key for this role, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how you would respond to common customer service scenarios.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It demonstrates your enthusiasm and eagerness to learn more about the role.
