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- Tasks: Provide top-notch customer service and handle calls from clients and contractors.
- Company: Join Apleona, a leading UK facilities management provider with a friendly culture.
- Benefits: Enjoy 22 holiday days, employee discounts, cycle schemes, and access to virtual health services.
- Why this job: Be part of a dynamic team that values your contributions and offers full training.
- Qualifications: Strong communication skills and a knack for customer service are essential; experience with Navision is a plus.
- Other info: This role is perfect for those seeking a supportive and inclusive work environment.
The predicted salary is between 20400 - 25484 £ per year.
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Customer Support Centre Operative, Motherwell
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Client:
Apleona HSG Facility Management
Location:
Motherwell, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
92c06b2df8fe
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Advert Text
Customer Support Centre Operative
Location – Motherwell, ML1 1RU
Hours – Monday – Friday, 8:00am to 5:00pm
We’re currently looking to a recruit a Customer Support Centre Operative; you will be responsible for providing excellent customer service to both internal and external customers and clients.
As part of this role, you will work within asupport teamenvironment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient. You will answer telephone calls handling from both internal / external customers, contractors, suppliers and other Apleona sections as well as recording work requests and updates on the company/client CAFM systems. In addition, you will raise purchase orders to contractors and various administration tasks as and when required.
As an Apleona Customer Support Centre Operative, we’re looking for:
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.
Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us! Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don’t miss this opportunity, apply now!
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Customer Support Centre Operative employer: Apleona HSG Facility Management
Contact Detail:
Apleona HSG Facility Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Centre Operative
✨Tip Number 1
Familiarise yourself with Apleona's services and values. Understanding their approach to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls from various stakeholders, being articulate and confident in your verbal communication will set you apart.
✨Tip Number 3
Get comfortable with common software tools like Microsoft Word, Excel, and Outlook. Being proficient in these applications will demonstrate your readiness to handle administrative tasks efficiently.
✨Tip Number 4
If you have experience with purchase ordering systems or similar software, be prepared to discuss this in detail. Highlighting relevant experience can give you an edge over other candidates.
We think you need these skills to ace Customer Support Centre Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Centre Operative role. Emphasise your communication skills and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Apleona's team.
Highlight Technical Skills: Since the role requires good computer skills, mention your proficiency in Word, Excel, and Outlook. If you have experience with Navision or similar systems, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apleona HSG Facility Management
✨Showcase Your Communication Skills
As a Customer Support Centre Operative, strong written and verbal communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Highlight Your Customer Service Experience
Be prepared to discuss your previous customer service roles and how you handled various situations. Use specific examples to illustrate your problem-solving skills and your commitment to providing excellent service, as this is a key aspect of the role.
✨Familiarise Yourself with Relevant Software
Knowledge of systems like Navision and general computer skills in Word, Excel, and Outlook are beneficial. If you have experience with these tools, mention it during the interview. If not, express your willingness to learn and adapt quickly.
✨Demonstrate Teamwork and Adaptability
Since the role involves working within a support team, be ready to discuss your experiences in collaborative environments. Highlight instances where you successfully worked with others to achieve a common goal, showcasing your adaptability in a fast-paced setting.
