At a Glance
- Tasks: Ensure safety and security while delivering top-notch customer service to visitors.
- Company: Join Apleona, a diverse and inclusive employer in Manchester.
- Benefits: Earn £14.50 per hour, enjoy employee discounts, and access health & wellbeing support.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Be the face of the site, making a real difference in visitor experiences.
- Qualifications: SIA licence required; excellent communication and teamwork skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location – Manchester, M1 4LF
Hours – Monday – Friday, 8:00am – 17:00pm
£14.50 per hour
- Overtime Rates
- Holiday Days
- Uniform provided
- Employee discounts via Reward Gateway
- Cycle to work scheme
- Access to a virtual GP and health & wellbeing app
We’re currently looking to recruit a Front of House Officer to ensure exemplary standards of customer service, safety and security are provided to the client and visitors to the site at all times. As the public face of the site, we’re looking for someone who will act with professionalism at all times; a can-do attitude is essential in this highly influential role.
In this role you will readily interact with all visitors/tenants within the building, delivering a first-class service and continuously looking for opportunities to proactively be of assistance to visitors and staff on site. You will be responsible for carrying out regular patrols, ensuring that it is safe for all visitors and tenants. Supported by our safety procedures, you’ll make sure that all incidents on site are managed properly and that detailed records are maintained to help keep us compliant. In this role you will maintain continuous monitoring of site radio systems and provide regular liaison with the management team on all aspects of service delivery.
In addition, this role will include the responsibility of carrying out minor PPMs to include fire alarm testing, and L8 temperature checks, you will also report any building and fabric faults, tracking progress through to completion.
As an Apleona Front of House Officer, we’re looking for:
- SIA frontline guarding licence
- CCTV SIA licence (desirable)
- Previous experience managing multiple site visitors, particularly managing contractors
- Vigilance with attention to detail
- Excellent communication and customer service skills
- Previous experience of working as part of a team in a multi-site FM environment
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of the team.
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don’t miss this opportunity, apply now!
Front of House Security Officer in Manchester employer: Apleona GmbH
Apleona is an exceptional employer located in the heart of Manchester, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive pay, comprehensive training, and unique benefits such as access to a virtual GP and a cycle to work scheme, we ensure our Front of House Security Officers are well-equipped and valued. Join us to be part of a diverse team dedicated to delivering outstanding service and safety in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Security Officer in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Apleona. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and security. Think about your past experiences and how they relate to the role of Front of House Officer. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where professionalism is key. Make sure you’re dressed smartly for your interview. It shows that you take the opportunity seriously and are ready to represent Apleona well.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Security Officer in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Security Officer role. Highlight relevant experience, especially in customer service and security, and connect it back to what we’re looking for in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Apleona GmbH
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer. Familiarise yourself with the job description and think about how your previous experiences align with the requirements, especially in customer service and safety.
✨Showcase Your Communication Skills
As the public face of the site, excellent communication is key. Prepare examples of how you've effectively interacted with visitors or managed difficult situations in the past. This will demonstrate your ability to maintain professionalism and a can-do attitude.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and vigilance. Think of scenarios where you had to ensure safety or manage incidents. Practising these responses will help you articulate your thought process clearly during the interview.
✨Dress the Part
Even though you’ll be provided with a uniform, dressing smartly for the interview shows that you take the role seriously. It reflects your professionalism and respect for the company’s standards, which is crucial for a Front of House position.
