At a Glance
- Tasks: Lead hard services and maintenance operations while managing engineering teams and client relationships.
- Company: Join Apleona, a friendly and fast-paced facilities management provider in the UK.
- Benefits: Enjoy 25 holiday days, a monthly car allowance, and access to health & wellbeing resources.
- Other info: Be part of a diverse team committed to service excellence and continuous improvement.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth and development.
- Qualifications: Experience in Hard Services or Facilities Management and strong leadership skills required.
The predicted salary is between 44000 - 50000 £ per year.
- Role
- Hard Services Manager
- Location – Hursley, SO21 2JN, with some travel to London
- Hours – Monday – Friday, 08:00 -17:00
Apleona is a UK provider of integrated facilities management.
With a client base that extends across 520 UK operational sites, we employ over 1800 talented people to deliver service solutions that work for our clients.
Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!
Apleona is seeking an experienced and motivated
Hard Services Manager to lead the delivery of hard FM and maintenance services across a key client portfolio.
Reporting to the Account Director, you will be responsible for managing engineering teams, ensuring statutory compliance, driving operational performance, and maintaining excellent client relationships
Responsibilities
- Lead the day-to-day delivery of hard services, engineering and maintenance operations.
- Manage planned preventative maintenance (PPM) programmes and ensure full statutory compliance.
- Oversee reactive maintenance activities, ensuring service level agreements (SLAs) are achieved.
- Lead, motivate and develop engineering and FM teams.
- Manage subcontractors and ensure service delivery standards are maintained.
- Monitor KPIs, compliance performance and operational risks, implementing improvement plans where required.
- Support the delivery of small works and minor projects.
- Manage operational budgets, control costs and identify efficiencies.
- Act as the primary point of contact for client operational matters and participate in performance review meetings.
- Promote a strong Health, Safety, Environment and Quality (HSEQ) culture across all sites.
- Ensure effective use of CAFM systems and maintenance reporting processes
Requirements / Qualifications
- Proven experience in a Hard Services, Engineering or Facilities Management leadership role.
- Experience managing budgets and delivering against financial targets.
- Ability to manage and develop multi-disciplinary teams.
- Strong knowledge of building maintenance, compliance and service delivery.
- Experience operating within a fast-paced, customer-focused environment.
- Excellent communication, organisational and stakeholder management skills.
- Mechanical or Electrical qualification from a recognised professional body.
- Experience working within large, multi-site FM contracts.
- Knowledge of CAFM/CMMS systems.
- Strong understanding of commercial and contract management principles.
- Strong leadership and people management skills.
- Excellent planning, organisational and decision-making ability.
- A customer-focused approach with a commitment to service excellence.
- Commercial awareness and a results-driven mindset.
- The ability to manage change, solve problems and drive continuous improvement.
- A proactive approach to health, safety and compliance
- Valid UK Driving license with access to personal vehicle
Benefits
- 25 Holiday Days, plus Bank Holidays
- Monthly Car Allowance
- Employee discounts via Reward Gateway
- Cycle to work scheme
- Access to a virtual GP
- Access to a health & wellbeing app
- Plenty of training and development
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce.
We base all our employment decisions on merit, job requirements and business needs.
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Hard Service Manager in Bedford employer: Apleona GmbH
Apleona GmbH is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the vibrant city of Cambridge. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive benefits and a supportive team environment. The company's commitment to delivering high-quality services ensures that every team member plays a vital role in achieving success, making it a rewarding place to work.
