At a Glance
- Tasks: Diagnose and resolve technical issues while supporting critical infrastructure.
- Company: Join a leading firm in quantitative finance with a focus on innovation.
- Benefits: Competitive salary, annual bonus, 30 days leave, and comprehensive healthcare.
- Other info: Enjoy a collaborative culture with mentorship and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex problems with cutting-edge technology.
- Qualifications: 2+ years in IT support, strong problem-solving skills, and a passion for tech.
The predicted salary is between 45000 - 55000 £ per year.
We tackle the most complex problems in quantitative finance, by bringing scientific clarity to financial complexity.
From our London HQ, we unite world-class researchers and engineers in an environment that values deep exploration and methodical execution - because the best ideas take time to evolve.
Together we’re building a world-class platform to amplify our teams’ most powerful ideas.
As part of our Technical Support team, you’ll diagnose, resolve and prevent technical issues across the firm, helping maintain reliable systems and minimise disruption.
Take the next step in your career.
The role We’re looking for a new team member to join our Enterprise Infrastructure division.
From day one, you will work hands-on with a wide range of technologies taking ownership of system monitoring, responding to alerts, supporting critical infrastructure and assisting users with technical issues.
This is an excellent opportunity to develop into a specialist IT systems role.
You will work closely with senior team members who will support you with troubleshooting, training and project work.
As part of the team, you will also take part in a shared on-call rota, typically covering one week in every nine, to help maintain support for critical systems outside of core hours.
Throughout the role, there will be regular opportunities for learning, mentorship and professional development.
Key responsibilities of the role include
- Monitoring and maintaining in-house systems across Windows environments with some exposure to Linux
- Managing user access and authorisation using Active Directory and Azure Active Directory
- Supporting Microsoft Exchange, Office and Outlook, including troubleshooting and user support
- Supporting a Omnissa Horizon environment and managing mobile devices across corporate and BYOD devices
- Managing software installations and upgrades using tools such as System Centre Configuration Manager
- Performing hardware diagnostics, repair and replacement of laptops
- Troubleshooting networking and connectivity issues across workstations and servers
- Enrolling and managing FIDO security tokens, such as biometric USB devices, to support multi-factor authentication
- Automating administrative tasks using Power Shell and Jenkins
- Coordinating the onboarding of new employees, ensuring systems are configured, updated and compliant
- Prioritising support tickets using Jira, ensuring accurate documentation and communication throughout the ticket lifecycle
Who are we looking for?
- A bright, motivated attitude with a passion for technology
- At least two years’ experience in an IT support or service desk role
- Enthusiastic about using technology and creative thinking to solve complex problems
- Highly organised, proactive and a collaborative team player
- Keen to learn and grow within a fast-paced technical environment
- Strong customer service and communication skills, with a methodical approach to troubleshooting
- Strong academic background, with a 2:1 degree or above and strong A-levels or equivalent
Why join us?
- Highly competitive compensation plus annual discretionary bonus
- Lunch provided (via Just Eat for Business )
- Dedicated barista bar
- 30 days' annual leave
- 9% company pension contributions
- Informal dress code and excellent work/life balance
- Comprehensive healthcare and life assurance
- Cycle-to-work scheme
- Monthly company events
G-Research is committed to cultivating and preserving an inclusive work environment.
We are an ideas-driven business and we place great value on diversity of experience and opinions.
We want to ensure that applicants receive a recruitment experience that enables them to perform at their best.
If you have a disability or special need that requires accommodation please let us know in the relevant section
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Technical Support Analyst employer: Aplaro Ltd
Baringa is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Energy & Infrastructure sector. With a strong focus on employee development, you will have access to numerous growth opportunities while working alongside industry experts on impactful projects that shape the future of energy and utilities. Located in a dynamic environment, Baringa offers a unique chance to engage with diverse clients and contribute to meaningful change in the renewable infrastructure landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aplaro Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aplaro Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aplaro Ltd!
✨Direct Apply to Aplaro Ltd
Let's not forget to apply directly through the Aplaro Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aplaro Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aplaro Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aplaro Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
