At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage tickets for a leading global law firm.
- Company: Join Herbert Smith Freehills Kramer, a top global law firm with a focus on excellence.
- Benefits: Gain hands-on experience, develop your skills, and work in a dynamic environment.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of a team that values innovation and supports your career growth.
- Qualifications: Must be a current Ulster University student studying IT with relevant technical skills.
The predicted salary is between 49500 - 60500 £ per year.
Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals. Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding.
The Opportunity
- Provide prompt and positive hardware and software support both remotely and onsite.
- First point of contact for all IT incidents/requests/questions via ServiceNow, phone, email, the IT portal and onsite.
- Professionally handle all tickets offered from the Belfast office with the objective of gaining an understanding of the customers incident/request and offering the appropriate support in a timely manner.
- Ensure all incoming and outgoing tickets offered are recorded correctly into tickets in ServiceNow at the time of receiving the information.
- Perform troubleshooting through diagnostic techniques and relevant questioning and steadfastly document all the investigative actions and the outcome within the ticket prior to resolving or re-assigning.
- Determine the best solution to resolve or progress the ticket based on the issue and details provided by the customer in accordance with the ServiceNow knowledge articles guidance and workflows.
- Keep updated on new and ongoing problems and the workarounds associated with each.
- Carry out IT specific daily operational actions as and when assigned.
- Monitor ServiceNow ticket queue constantly to pick up new tickets or updates and react to them proactively and appropriately.
- Provide customers with updates at least every 24 hours to ensure they are kept fully up-to-date of the status and progression of their issues.
- Understand and comply to all documented processes & procedures and ensure full awareness and adherence to all IT knowledge articles, to HSF Kramer Company Policies and IT Security requirements.
- Develop and maintain good communication with all colleagues and all applicable IT contacts throughout HSF Kramer ensuring sharing of current IT situations, knowledge, procedures, and processes.
- Proactively maintain access to all the applications and services to undertake the role successfully.
- Assist with any ad-hoc IT support or project work when assigned.
- Aim to continually improve levels of IT skills and knowledge by readily sharing knowledge and ideas to help each other achieve a high standard of output and increased awareness.
- Liaise with vendors and suppliers when required.
Key Performance Indicators:
- Monthly Incident Resolution Times – resolving at least 80% of tickets handled.
- First Time Fix Rate – at least 85%.
- Quality Assurance – Managing more than 95% tickets to good standard or above.
Qualifications, Skills and Experience:
- Must be a current student with the University of Ulster studying an IT related degree.
- Good educational background.
- Working toward a BSC in an IT related field.
- Have knowledge of hardware, software, servers, networking, infrastructure, firewall configuration and administrative technical and troubleshooting skill.
- Knowledge of or experience of working with Azure / Hybrid environments.
- Knowledge of or experience of WIN 10 & 11, Surface pro, screens, monitors, printers and their functions as well as experience on BOYD support.
- Proficiency in Microsoft Office Application support with strong skills needed on Outlook and Windows 10& 11.
- Experience with Office 365, OneDrive, SharePoint & MS Teams.
- Technical understanding of communication tools (iPhone, MS Teams, email) and systems issues.
- ITIL Foundation Certified an advantage but should be able to explain ITIL best practices and reflect the ability to follow ITIL processes and procedures.
- Confident in undertaking in person and remote support investigations and implementing known solutions.
- An innovative mindset, curious about AI and emerging technologies.
Please Note: Applications will close at 12pm on Friday 14 August 2026.
Team Information Technology
Working Pattern Full time
Location Belfast
Contract type Fixed Term Contract
Diversity & Inclusion: We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.
IT Analyst (Ulster University Placement Student) employer: Aplaro Ltd
Baringa is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Energy & Infrastructure sector. With a strong focus on employee development, you will have access to numerous growth opportunities while working alongside industry experts on impactful projects that shape the future of energy and utilities. Located in a dynamic environment, Baringa offers a unique chance to engage with diverse clients and contribute to meaningful change in the renewable infrastructure landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst (Ulster University Placement Student)
✨Leverage University Partnerships
Get in touch with your university's career services—they often have placement programmes or partnerships with companies in IT consulting. Attend any career fairs they host, as many firms (includingAplaro Ltd) look for fresh talent there.
✨Join IT Consulting Communities
Dive into IT consulting forums and local meetups. Platforms like Meetup.com can help you find groups where consultants hang out and discuss industry trends. This is a great way to build connections, learn from experienced pros, and even hear about placement opportunities first-hand.
✨Show Off Your Tech Skills
Create a GitHub profile or contribute to open-source projects. IT consulting is all about problem-solving, and showcasing your technical skills shows potential employers that you can tackle real-world challenges. Make sure you can share examples during interviews!
✨Apply Directly to Aplaro Ltd
Don't wait for job alerts; be proactive and apply directly to Aplaro Ltd through our website. Tailor your application to highlight how your skills align with our projects, as we often look for motivated placements who can contribute right away.
We think you need these skills to ace IT Analyst (Ulster University Placement Student)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, we love to see your technical know-how shine through. Make sure your CV includes relevant programming languages, tools, and methodologies you've used, such as Agile or Scrum. Don't forget to mention any academic projects or hackathons that showcase your problem-solving skills!
Include Case Studies in Your Cover Letter:As you're applying for a placement, it's important to demonstrate your practical knowledge and learning potential. Include specific case studies in your cover letter that highlight how you approached IT-related challenges. Show us how you think and how excited you are to learn from Aplaro Ltd.
Highlight Your Communication Skills:In IT consulting, it's not just about tech skills; being able to communicate complex ideas clearly is vital. Mention any experience where you’ve worked in teams or presented ideas, as this will show us you can bridge the gap between IT and business effectively.
Consolidate Your Academic Achievements:For your CV, make sure to list relevant coursework or certifications that give you a leg up. Any distinctions or projects related to IT or consulting should stand out—we want to see that you've got the brainpower to back up your tech skills!
How to prepare for a job interview at Aplaro Ltd
✨Master the Basics of IT Consulting
Brush up on core concepts in IT consulting, like business analysis, project management, and solution design. We want to see your understanding of how technology can solve real business problems, so prepare to discuss case scenarios where you've applied these concepts, even if in a classroom setting or personal project.
✨Show Off Your Problem-Solving Skills
Expect to encounter some case study questions during your interview, where they'll put your problem-solving skills to the test. We should practice articulating our thought process clearly, breaking down complex IT issues into manageable parts. Use your coursework or any relevant projects as examples!
✨Build a Solid Portfolio
Since this is a placement, showcasing any hands-on experience, whether it’s through internships, projects, or even contributions to open-source, can really set you apart. Let’s create a portfolio that highlights not just the technical skills but also your ability to collaborate and communicate effectively, since consulting is all about teamwork.
✨Prepare for Behavioural Questions
They'll likely ask about your experiences and how you've handled specific situations. Practising responses to common behavioural questions, especially relating to teamwork and challenges in IT projects, will help us show our fit for Aplaro Ltd. Think about how you can relate your academic group work or personal initiatives to demonstrate your successes and learnings.
