At a Glance
- Tasks: Analyse customer behaviour to shape innovative products and services.
- Company: Join Lloyds Banking Group, a leader in financial services.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday.
- Other info: Be part of a diverse team committed to inclusion and growth.
- Why this job: Make a real impact on millions while developing your analytical skills.
- Qualifications: 5+ years of data analysis experience and strong SQL skills required.
The predicted salary is between 61344 - 68160 £ per year.
About this role
End Date: Friday 31 July 2026
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
SALARY: £61,344 - £68,160
LOCATION: Manchester, Chester, Halifax, Leeds
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity:
This is a great opportunity to join the Customer Analytics team. We’re looking to recruit an analyst to be embedded within the Colleague Channels Experience Design team for a 12-month period.
What will I be doing?
As a Senior Customer Analyst, you’ll be responsible for feeding deep customer behaviour insights into how we design products & services for Lloyds Banking Group customers. Employing the Group’s wealth of customer data, you’ll perform advanced analyses to identify, inform and quantify the impact of changes which we put in front of our customers. You’ll be a data-champion, advocating for guidelines and educating our creative partners on the use of data in the design process. These roles are central to ensuring that data-driven insights shape our design decisions, guiding us to deliver experiences that are user-centric and aligned to business objectives.
How we work:
All Customer Analysts who align with Experience Design are embedded into a multi-functional squad (product, design, user research), where you’re given the autonomy to shape your own backlog of work, aligning your analyses to core design initiatives. Building strong relationships with customers across design & product is essential to the role, ensuring you can influence the direction of design changes. We collaborate closely with user researchers, using quant to validate hypotheses from qualitative research. Our analysts do not just implement, but are challenged to think beyond delivery of analytics, focusing on driving maximum impact.
Why Lloyds Banking Group:
We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What you’ll need:
- To be an experienced data analyst or data scientist with minimum 5 years experience and be able to independently lead analytics within a specific product area.
- A proven track record of delivering high quality, actionable customer insights.
- Excellent SQL proficiency.
- A proven understanding of the LBG Data Landscape.
- Strong analytical skills and knowledge of analytical techniques.
- A track record of translating data into compelling stories.
- Strong understanding of financial services.
- A good communicator with great influencing skills.
- The desire to make a difference!
Nice to haves:
- Experience of Data Visualisation tools such as Looker or Power BI.
- A good knowledge of core analytical methods and statistical approaches.
- Experience of Python.
- Predictive modelling experience.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Customer Insight Analyst (12 Month FTC/Secondment) employer: Aplaro Ltd
Baringa is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant Energy & Infrastructure sector. With a strong focus on employee development, you will have access to numerous growth opportunities while working alongside industry experts on impactful projects that shape the future of energy and utilities. Located in a dynamic environment, Baringa offers a unique chance to engage with diverse clients and contribute to meaningful change in the renewable infrastructure landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Analyst (12 Month FTC/Secondment)
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Aplaro Ltd!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Customer Insight Analyst (12 Month FTC/Secondment)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Aplaro Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Aplaro Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Aplaro Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
