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- Tasks: Help customers succeed with our tech, ensuring they get the most value from our solutions.
- Company: Join a diverse team tackling major security challenges in a fast-paced startup.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by building strong customer relationships and driving their success.
- Qualifications: 3+ years in customer success or sales engineering, with a passion for tech and problem-solving.
- Other info: Dynamic environment with opportunities to innovate and collaborate with a strong team.
The predicted salary is between 36000 - 60000 £ per year.
We’re an experienced and diverse team focused on solving one of the biggest challenges CIOs and CISOs have - allowing development teams to move fast without compromising on security controls and risk management. We’re looking for strong and fun people to join us and take a significant part in shaping our technology, product, and culture.
You have proven experience in overseeing a portfolio of customers in different stages of their application security journey, with the goal of ensuring high customer satisfaction and account growth. You have the ability to integrate knowledge across disciplines to include technical product demonstrations, operation/process flow, and product function. You are a strong communicator and are able to work independently and multi-task in a dynamic, fast-changing environment.
- At least three years of experience in the security field as a Customer Success Manager or Sales Engineer.
- You are a strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before.
- Solid oral, written, presentation, collaboration, and interpersonal communication skills make you the right person for this job.
- Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc.
- Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team.
- Focused on customer partnership & success, building long-term strategic relationships and champions at all levels.
Advantage: Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments. Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience.
As a Customer Success Manager, you will be instrumental in building & executing our customers' visions, helping them to be successful & realize value from our solution.
- Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts.
- Responsible for annual renewal targets.
- Manage client relationships through all phases of the sales cycle.
- Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.
- Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution.
- Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.
- Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
- Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.
- Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage.
Customer Success Manager (EMEA) employer: Apiiro
Contact Detail:
Apiiro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (EMEA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they align with customer success. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. We suggest highlighting your problem-solving skills and any relevant technical knowledge to impress them during those crucial conversations.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe this shows your enthusiasm and professionalism, which are key traits for building strong customer relationships.
We think you need these skills to ace Customer Success Manager (EMEA)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about working in a fast-paced startup environment and how you can contribute to our mission of enhancing application security.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and application security. We want to know how your background aligns with the responsibilities of the Customer Success Manager role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your skills and experiences, making it easy for us to see why you’re the right fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Apiiro
✨Know Your Stuff
Make sure you have a solid understanding of application security concepts, especially SAST/SCA vulnerability prioritisation and threat models. Brush up on your technical knowledge so you can confidently discuss how our solutions can help customers succeed.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare to demonstrate your ability to convey complex ideas clearly. Practice explaining technical concepts in simple terms, as you'll need to engage with customers at all levels.
✨Be Ready to Problem Solve
Expect to face some tricky scenarios during the interview. Think about past challenges you've encountered and how you creatively solved them. This will show your potential employer that you're not just a thinker but also a doer.
✨Demonstrate Your Passion for Customer Success
Share examples of how you've built long-term relationships with clients and helped them achieve their goals. Highlight your commitment to customer partnership and how you’ve contributed to their success in previous roles.
