At a Glance
- Tasks: Oversee customer portfolios, ensuring satisfaction and growth through technical support and relationship management.
- Company: Apiiro is a dynamic startup making waves in application security, focused on innovation and customer success.
- Benefits: Enjoy a fast-paced environment, collaborative culture, and opportunities for professional growth.
- Other info: Experience with Docker, Kubernetes, and cloud-native applications is a plus.
- Why this job: Join a passionate team dedicated to customer success and make a real impact in the tech industry.
- Qualifications: 3+ years in security as a Customer Success Manager or Sales Engineer; strong communication and problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Apiiro is a fast-growing startup at the forefront of application security. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the AppSec space, we’re shaping the future of secure software development in the AI era. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.
What You’re About You are an outcome-driven strategist and trusted advisor who thrives on solving complex problems. You understand SDLC methodologies, development infrastructure, and application security tools, and can translate these into tangible business outcomes. You are incredibly organized, proactive, and able to balance multiple priorities while maintaining strong relationships with both technical teams and executive stakeholders.
Qualifications
- Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries)
- Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
- Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
- Familiarity with next-gen security tools such as AI Agents
- Excellent communication and relationship-building skills
What You Will Do
- Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
- Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
- Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
- Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
- Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
- Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.
Key Responsibilities
- Facilitate kickoff sessions and enforce program management rigor across all accounts.
- Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
- Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
- Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
- Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
- Maintain internal and customer-facing reusable assets.
What We Stand For at Apiiro
OneTeam, One Mission means we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers.
Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough.”
Own it, we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact.
Customer-centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.
These values keep us motivated to deliver the best for our customers and each other, every single day.
If you're ready to join a team that's dedicated to transforming the future of app security, we’d love to hear from you. let’s build the next generation of secure software together in the AI era!
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Customer Success Manager (EMEA) in London employer: Apiiro
Apiiro is an exceptional employer that thrives on innovation and collaboration, making it an ideal place for a Customer Success Manager to flourish. With a strong focus on employee growth, we offer comprehensive training and development opportunities in a dynamic startup environment, where your contributions directly impact customer satisfaction and account growth. Located in a vibrant tech hub, our inclusive work culture fosters creativity and teamwork, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (EMEA) in London
✨Tip Number 1
Familiarise yourself with the application security landscape, especially SAST/SCA tools and methodologies. This knowledge will not only help you understand customer needs better but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the application security field through platforms like LinkedIn or industry events. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven account growth in previous roles. Highlighting your problem-solving skills with real-life scenarios can set you apart.
✨Tip Number 4
Stay updated on the latest trends in DevOps, CI/CD, and cloud-native technologies. Being knowledgeable about these areas will show your commitment to continuous learning and your ability to adapt in a fast-paced environment.
We think you need these skills to ace Customer Success Manager (EMEA) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer success and application security. Emphasise your problem-solving skills and any relevant technologies you've worked with, such as Docker or Kubernetes.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer success and your ability to build long-term relationships. Mention specific examples of how you've helped customers achieve their goals in previous roles.
Showcase Communication Skills:Since strong communication is key for this role, ensure your application reflects your written and verbal communication abilities. Use clear, concise language and structure your application well.
Highlight Relevant Experience:Detail your experience in the security field, particularly in application security. Include any specific projects or achievements that demonstrate your expertise and ability to manage client relationships effectively.
How to prepare for a job interview at Apiiro
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or sales engineering. Highlight specific examples where you successfully managed customer relationships and drove account growth, especially in the application security domain.
✨Demonstrate Technical Knowledge
Since the role requires a deep understanding of application security, be ready to explain concepts like SAST/SCA vulnerability prioritisation and threat models. If you have experience with Docker, Kubernetes, or CI/CD tools, make sure to mention it.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you would handle customer feedback and translate it into actionable insights.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think of creative solutions you've implemented in the past and be ready to discuss how you would approach new challenges in a fast-paced environment.
