IT Support Apprentice in Great Yarmouth

Role Overview

We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth.

This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands‑on experience across core IT support functions.

The IT Support Apprentice will play a role in supporting day‑to‑day IT operations, including user onboarding and off‑boarding, device preparation and maintenance, ticket triage, and general service desk activities.

This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training.

Key Responsibilities

• Provide first‑line IT support to users, responding to service desk tickets and requests in line with agreed processes.
• Assist with user onboarding and off‑boarding, including account set‑up, access provisioning and equipment preparation.
• Prepare, configure, deploy and replace end‑user devices (PCs, laptops, tablets and peripherals).
• Support routine device life‑cycle management, including stock control, asset tracking and hardware refresh activities.
• Perform initial ticket triage, escalation and administration to ensure efficient flow through the support function.
• Assist with administrative IT tasks such as licence allocation, basic procurement support and documentation updates.
• Provide hands‑on support during periods of increased demand, including PC replacement programmes, audits, investigations and major IT projects.
• Maintain accurate records within the IT helpdesk system.
• Develop technical skills across core IT areas under the guidance of senior team members.
• Learning & Development
• Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
• Gain practical experience across service desk operations, endpoint management and enterprise IT environments.
• Build foundational skills in Microsoft 365, endpoint management and IT service management processes.
• Learn best practices for security, compliance and operational efficiency within a regulated manufacturing environment.
• Required Skills & Attributes
• Strong interest in IT and technology, with a desire to build a long‑term career in IT support or infrastructure.
• Good problem‑solving skills and a methodical approach to tasks.
• Strong communication skills and a customer‑focused mindset.
• Willingness to learn, take direction and work as part of a wider IT team.
• Ability to manage multiple tasks and respond effectively in a busy support environment.
• Basic familiarity with Windows, Microsoft 365 or general IT concepts (formal experience not required).

Desirable (but not essential) previous exposure to IT support, helpdesk environments or technical study (school, college or self‑study); understanding of IT hardware such as PCs, laptops, tablets and peripherals; interest in cybersecurity, automation or emerging technologies such as AI.

Other Requirements: SC cleared or ability to obtain.

• What We Can Offer You
• 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days.
• Health cash plan – cash back for everyday health expenses.
• Pension scheme with 6% employer contributions.
• Life assurance – 4 × annual salary.
• Reward and recognition platform.
• Discount platform – retail, leisure, gym discounts and more.
• Employee assistance programme with access to confidential counselling services.
• Support for further training and education.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

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