About Aphex Our customers are the largest construction contractors, responsible for the tunnels, roads, bridges, and buildings we use daily. Our users are the engineers managing and planning these incredible projects. Instead of juggling spreadsheets, whiteboards, and outdated systems, we build tools (with automated delay tracking, reports, and visualisations - including multiplayer Gantt charts, maps, boards, and lists) that allow anyone on a project to plan and communicate their work with complete visibility of everyone around them. The Role Customer Experience at Aphex sits inside product and plays a big part in how people experience our product as it evolves. The CX team owns product knowledge, user-facing communication, and day-to-day support. We work closely with Product to understand what's changing, why it matters, and how it works - turning that into clear, functional guidance that helps users learn, adapt, and feel confident using Aphex. CX owns how new features and improvements are communicated to users - whether that's in-app messages, changelogs, emails, guides, or something new we're experimenting with - partnering with Marketing to turn product momentum into advocacy and customer champions along the way. We care a lot about how change is communicated, and we're always evolving the way we bring users along on the journey of what we're building and why. CX is also right in the middle of everyday product questions and problem-solving. The team owns live chat support, digs into bugs and edge cases, leads incident communication, and builds a solid understanding of how the product fits together end to end - informed by what users are asking for and where they're getting stuck. CX also owns Voice of Customer reporting: triaging feedback into the right product areas, spotting recurring themes and risks, and making sure that evidence reaches Product. Because of that, this role gives you close exposure to how modern software is built and improved, and a real voice in the feedback loops that shape what comes next. Internally, CX is a trusted source of product understanding; supporting teams across Aphex and helping new starters get up to speed with how the product really works. What You'll Do Support
Remote Customer Experience Specialist in Norfolk employer: Aphex
At Aphex, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the construction tech space. With flexible remote or hybrid working options from our London office, employees enjoy a supportive environment that prioritises professional growth through training allowances and leadership programmes, alongside unique team-building experiences like international offsites. Join us to make a meaningful impact on major projects while collaborating with a passionate team dedicated to transforming the way construction teams operate.
