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- Tasks: Lead a dynamic team, manage performance, and ensure timely delivery of high-quality work.
- Company: Join APHA Scotland Field Services, a leader in customer delivery and continuous improvement.
- Benefits: Enjoy a supportive work environment with opportunities for training and career growth.
- Why this job: Be part of a diverse team that champions change and makes a real impact across Scotland.
- Qualifications: Looking for enthusiastic leaders with strong communication skills and a passion for team success.
- Other info: Disability Confident employer; we encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We currently have the following Customer Delivery Team Leader roles are available. Candidates will be assessed for their suitability for each role and will be posted accordingly.
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Customer Delivery Team Leader for Continuous Improvement and Performance.
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Customer Delivery Team Leader for Customer Delivery Team.
As a Customer Delivery Team Leader, your role will involve a wide range of tasks and responsibilities including, but not be limited to the following:
Performance Management (team):
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Take responsibility for the team and its outputs.
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Ensure work is carried out in the most effective, efficient way to utilise skills, knowledge and resource capacity.
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Managing performance and rewarding and recognising good performance.
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Champion diversity and inclusion.
Target Delivery:
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Ensuring work is delivered on time and at the required quality standards.
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Raising issues as and when appropriate.
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When targets are in jeopardy, escalating to senior management.
Responding to emergencies:
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Being flexible to adapt to changing situations across Scotland and responding with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
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Motivating those in your team to respond to changing demands, providing support and guidance.
Leading Change, Improvements and Performance:
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Championing and providing support to colleagues and senior management to identify, inform of and embed relevant process changes, best practice and benefit of continuous improvement (CI) across Scotland Field Delivery.
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Ensuring that those within the team are kept informed of relevant process changes and the reasons for them.
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Undertake training and promote any CI initiatives and training sessions in line with business strategies.
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Ensuring that the team are upskilled and can implement new ways of working and do so effectively.
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Reporting to the senior management team progress updates relating to delivery of work areas.
For comprehensive information regarding each role, please refer to the supporting document located in the attachments section.
If so, we are looking for two enthusiastic and engaging Customer Delivery Team Leaders to join our Scotland Field Services Team, focusing on providing lead expertise within a specific work area in APHA Scotland Field Services., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Team Leader employer: Apha
Contact Detail:
Apha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarize yourself with the principles of performance management and continuous improvement. Being able to discuss specific strategies you've implemented in previous roles will demonstrate your capability to lead a team effectively.
✨Tip Number 2
Showcase your experience in managing diverse teams and promoting inclusion. Prepare examples of how you've successfully motivated team members from different backgrounds to achieve common goals.
✨Tip Number 3
Be ready to discuss how you handle emergencies and adapt to changing situations. Highlight instances where you've successfully navigated unexpected challenges while maintaining team morale and productivity.
✨Tip Number 4
Research the specific processes and best practices relevant to APHA Scotland Field Services. Understanding their operational framework will allow you to speak knowledgeably about how you can contribute to their continuous improvement initiatives.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Delivery Team Leader position. Make sure you understand the key responsibilities, such as performance management and leading change, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in team leadership, performance management, and any relevant continuous improvement initiatives you've led. Use specific examples to demonstrate your skills and achievements.
Showcase Your Commitment to Diversity: Since championing diversity and inclusion is a key aspect of the role, include examples of how you have promoted these values in your previous positions. This could be through team initiatives or personal advocacy.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the role and the organization. Mention why you are specifically interested in working with the Scotland Field Services Team and how you can contribute to their goals.
How to prepare for a job interview at Apha
✨Showcase Your Leadership Skills
As a Customer Delivery Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and recognizing good work.
✨Emphasize Flexibility and Adaptability
The role requires responding to changing situations and emergencies. Be ready to discuss times when you've had to adapt quickly to new challenges and how you supported your team during those transitions.
✨Highlight Continuous Improvement Initiatives
Since championing continuous improvement is key, come prepared with specific examples of how you've identified and implemented process changes or best practices in previous roles. This will show your commitment to enhancing team performance.
✨Understand Diversity and Inclusion
Diversity and inclusion are important aspects of the role. Familiarize yourself with relevant practices and be ready to discuss how you've promoted an inclusive environment in your past experiences.
