Key Account Manager in London

RESPONSIBLE TO: Head of Key Account Development

MAIN LOCATION: London, but post holder may be required to visit other sites or customer locations as part of their role and responsibilities as well as the occasional customer entertainments and events.

Objective: Join our dream team of Account Managers to build long term relationships with APG customers to maximize all opportunities, ensuring each account reaches its growth potential and beyond. Working alongside all APG Departments, you'll be the face of APG promoting excellent customer service and innovation, ensuring our customers' expectations are met and where possible exceeded. This is a great opportunity to join our growing team as we continue to diversify our global customer portfolio.

Key Responsibilities:

• Focus on growing and developing existing accounts, through the up-selling and cross-selling of APG products.
• Be responsible for both a growth and new business target.
• Take ownership of and manage tender processes, as well as requests for quotations for current customers, in collaboration with relevant departments and management team.
• Oversee the onboarding of new products for current customers and new customers (where required).
• Provide guidance to the Customer Service Team to ensure that they are meeting the customer's needs, acting as an escalation point for the customer.
• Liaise with all other relevant internal Departments to ensure that all customer deadlines and requirements are met.

Essential Skills:

• Previous experience in Account Management or Territory Sales (advantageous).
• Comfortable presenting business reviews.
• CRM experience preferred.
• A positive, pro-active, go-get-um attitude.
• Growth mindset, excellent listening, and written communication skills.
• Strong Account Management, interpersonal and relationship building skills.
• Customer centric.
• Highly self-motivated.
• Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills.
• A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.

Additional Requirements:

• In addition to the responsibilities listed above the post holder may be required to perform other duties assigned by the Senior Management Team from time-to-time, subject to adequate experience and/or training.
• To participate in the annual performance appraisal process and objective scheme.
• To work in accordance with all APG policies including Health and Safety, Employment, Staff, Quality and Environmental.
• To adhere to company wide information security policies, as outlined and agreed within the first month of employment.
• It's important during the employment with APG and anytime thereafter that any information relating to APG is treated with the strictest confidentiality.

Why APG?

Within APG, our people are at the heart of everything we do. Therefore, we work to create a positive, inclusive, social environment that allows our team to thrive and develop both personally and professionally to support our growing global business. In addition to a positive company culture that puts our internal team first, you will also be eligible for:

• Flexible working Policy – offering the option to work both from home and our vibrant, modern offices.
• Monthly Wellness Allowance up to £50.
• 2 Volunteer Days per year.
• 33 Days holiday (including bank holidays) & additional Birthday holiday allowance.
• Summer & Winter socials.
• Access to EAP in addition to internal Mental Health First Aiders.
• Competitive Pension plan.
• Competitive Bonus scheme.
• Bike2Work Scheme.

EQUALITY OF OPPORTUNITY IS COMPANY POLICY.