At a Glance
- Tasks: Manage customer implementation projects and ensure seamless onboarding experiences.
- Company: Join APEXX Global, a pioneering FinTech scale-up transforming payments.
- Benefits: Enjoy private medical insurance, enhanced parental leave, and 25 days holiday plus your birthday off.
- Other info: Remote-first work culture with opportunities for career growth and a supportive environment.
- Why this job: Be part of a dynamic team driving innovative payment solutions and making a real impact.
- Qualifications: Experience in eCommerce payments or technical roles with strong communication skills.
The predicted salary is between 36000 - 60000 € per year.
Contract Type: Interim Maternity Cover (6-9 Month FTC) - Starting Early September 2025.
Hours of Work: 42.5 hours per week
Work Location: UK - Remote first with occasional office travel
OVERVIEW:
APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in FinTech, we are committed to excellence, driving forward-thinking solutions that empower businesses worldwide.
Our SVP Customer Experience is seeking a talented individual to join our CX team to deliver seamless end-to-end onboarding experiences for our enterprise merchants. In this role, you will manage complex implementation projects, serving as the key link between internal teams, partners, and customers to ensure the best possible outcome. You will also play a vital role in supporting our Customer Support team by handling escalations, supporting complex tickets, and actively contributing to our incident response process.
WHAT YOU’LL BE DOING:
- Manage end-to-end customer implementation projects from technical kick-off to live processing
- Keep internal and external stakeholders informed of project progress, issues, and risks
- Support the commercial teams and wider business in discussions with customers, partners and suppliers
- Support merchants with integration, testing, go-live, and ramp-up
- Deliver training sessions for APEXX merchant portal users
- Identify, escalate, and track technical and product issues
- Leverage product knowledge and payment industry expertise to assist merchants
- Maintain a deep understanding of APEXX products and end-to-end integrations
- Align with product delivery on new releases and their impact on customer experience
- Create client-facing knowledge content and maintain internal product documentation
- Support our Customer Support Team with complex tickets, escalations and incident management
ABOUT YOU:
- You have experience in implementation or similar technical roles within eCommerce payments, fintech, or broader tech environments, ideally supporting enterprise/mid-market customers
- You have the ability to think end-to-end through complex products and identify areas of challenge
- Communication is key to the role including being able to manage internal & stakeholder communication in a detail-oriented environment
- You are self-motivated, proactive, and thrive in dynamic, fast-paced environments with competing priorities
- You bring strong attention to detail, even under pressure, and are experienced working with monitoring tools like Grafana to support and manage incident response
- You will be expected to handle significant and complex support matters and provide direction across the business, including to senior level stakeholders
- You are process-driven but maintain a strong customer-centric mindset to ensure high-quality outcomes
- You have a deep understanding of payment systems, including gateways, card acquiring, 3DS, APMs, and BNPL solutions (desirable)
OTHER BENEFITS:
- Private Medical Insurance with AXA
- Life Insurance & Critical Illness Cover
- Enhanced parental leave policies
- 25 days holiday, plus an additional day for your birthday, and Bank Holidays
- Work from Abroad Scheme for 2 weeks per month (max of 90 days per year)
ABOUT APEXX:
APEXX is a dynamic Fintech scale-up founded in 2016 with the goal of creating cutting-edge payment technology. Our vision is to be the payment industry's most merchant-centric provider. Through our platform, a merchant can connect via a simple API connection to the world's payment ecosystem, increasing conversion at lower cost and satisfying their entire payments needs. We excel at bringing transparency, efficiency, and competition to the payments market.
The team is incredibly committed and enthusiastic about what we are building - top of the class payments solutions and a valuable business. This creates a wonderful office atmosphere. We have a supportive, relaxed yet high-performing, and high trust culture.
APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.
Technical Account Manager employer: APEXX Global
APEXX Global is an exceptional employer, offering a dynamic and supportive work culture that prioritises employee growth and innovation in the FinTech sector. With benefits such as private medical insurance, enhanced parental leave, and a unique Work from Abroad scheme, employees enjoy a healthy work-life balance while contributing to cutting-edge payment solutions. The company's commitment to diversity and inclusion, combined with a relaxed yet high-performing atmosphere, makes APEXX a fantastic place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who work at APEXX or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into APEXX's products and services. Knowing the ins and outs of their payment orchestration tech will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the APEXX team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in eCommerce payments and any relevant technical skills that align with what APEXX is looking for.
Showcase Your Communication Skills:Since communication is key in this role, give examples of how you've effectively managed stakeholder relationships in the past. We want to see how you can keep everyone informed and engaged throughout a project.
Demonstrate Your Problem-Solving Ability:APEXX values creative thinkers who can tackle complex challenges. Share specific instances where you've identified issues and implemented solutions, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets the attention it deserves, and we can't wait to see what you bring to the table!
How to prepare for a job interview at APEXX Global
✨Know Your Stuff
Make sure you have a solid understanding of APEXX's products and the payment systems mentioned in the job description. Brush up on your knowledge of gateways, card acquiring, and BNPL solutions. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Prepare to discuss your experience managing complex implementation projects. Think of specific examples where you successfully navigated challenges and kept stakeholders informed. Highlight your ability to manage multiple priorities while maintaining a customer-first mindset.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you've managed internal and external communications in previous roles, especially in detail-oriented environments.
✨Be Proactive and Customer-Centric
APEXX values a proactive approach. Think of instances where you took the initiative to solve problems or improve processes. Emphasise your commitment to delivering high-quality outcomes for customers, as this aligns with their customer-centric culture.
