At a Glance
- Tasks: Lead the strategy for self-service onboarding and enhance customer experiences.
- Company: Join APEXX, a pioneering fintech company transforming global payments.
- Benefits: Enjoy competitive pay, generous time off, and comprehensive health insurance.
- Other info: Flexible hybrid working and excellent career growth opportunities await you.
- Why this job: Make a real impact in fintech while working with cutting-edge technology.
- Qualifications: Experience in product management and strong analytical skills required.
The predicted salary is between 59400 - 72600 £ per year.
Reporting to: Head of Product
Location: London - Hybrid-Working: 3 days in office, 2 days from home
ABOUT THE ROLE:
APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide.
We are looking for a Product Manager to own APEXX's Self-Service & Onboarding domain. You will define and execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value.
This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency.
You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision to give customers greater control over how they configure, manage, and optimise their use of the APEXX platform.
WHAT YOU’LL DO:
- Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal, starting with the end-to-end merchant onboarding experience and progressively expanding customer control across the platform.
- Evolve the APEXX Customer Portal into a high-performing, intuitive, and flexible platform that enables customers to understand their payments through actionable data-driven insights and recommendations, and take meaningful actions directly within the platform.
- Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential management, payment provider configuration, routing rules, and wider platform configuration.
- Drive Product-Led Growth initiatives that increase adoption of APEXX capabilities, enable customers to expand their use of the platform, and unlock new commercial and market opportunities.
- Use customer research, product analytics, and experimentation to understand complex enterprise needs, identify opportunities, prioritise roadmap investments, and measure customer and business outcomes.
- Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs and product strategy into secure, scalable, performant, and intuitive experiences.
- Identify opportunities to leverage AI to simplify complex workflows, automate repetitive processes, surface actionable insights and recommendations, and provide intelligent in-product guidance.
ABOUT YOU:
- Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products, with end-to-end ownership from discovery and strategy through delivery and measurable outcomes.
- Experience owning and delivering sophisticated customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products, ideally within complex enterprise environments.
- Strong product and systems thinking, with the ability to turn complex customer and operational workflows into intuitive, scalable, and reusable product capabilities.
- Strong understanding of Product-Led Growth, with experience using product capabilities and customer experience to drive adoption, expansion, and commercial growth.
- Strong analytical and data-driven approach, with experience using customer research, product analytics, and experimentation to inform decisions, prioritise effectively, and measure outcomes.
- Strong product judgement and commercial awareness, with the ability to balance customer needs, business outcomes, technical constraints, and long-term platform scalability when making product decisions.
- Excellent communication and stakeholder management skills, with the ability to create clarity, influence decisions, and work effectively across Engineering, Design, Commercial, Customer Success, Compliance, and Operations.
- Experience in payments, fintech, or financial services would be highly advantageous.
COMPENSATION & BENEFITS:
Great people deserve great rewards. We believe in recognising the impact you make with competitive compensation and benefits that support you both at work and beyond.
- 💰 Competitive Compensation: We offer competitive salaries that recognise your skills, experience, and the impact you make.
- 🏖️ Generous Time Off: Take the time you need to rest and recharge with annual leave, public holidays, and wellbeing-focused time away from work.
- 🌍 Work From Anywhere: Enjoy the flexibility to work remotely from eligible locations for up to 90 days per year, subject to our Work From Anywhere policy.
- ❤️ Comprehensive Health Insurance: Your wellbeing matters. We provide comprehensive health insurance which includes optical & dental to help support you when it matters most.
- 🛡️ Life Insurance & Critical Illness Protection: Additional protection for you and your loved ones when it’s needed most.
- 👶 Enhanced Family Leave: Supporting you through life's biggest milestones with enhanced parental and family-friendly leave policies.
- 📈 Learning & Growth: We're invested in your development, with opportunities to learn, grow, and build a meaningful career at APEXX.
WHO WE ARE & WHERE WE ARE:
APEXX is a global payment orchestration platform with teams across the UK & India, helping enterprise businesses simplify the complexity of payments. For more than a decade, we've been building technology that enables merchants to connect to the world's payment ecosystem through a single, scalable integration.
Our platform gives businesses access to 200+ acquirers, 150+ alternative payment methods, and 10+ Buy Now, Pay Later providers, helping them optimise payment performance, improve acceptance rates, and expand into new markets with confidence.
Trusted by leading global brands including Ryanair, TUI, Hotelbeds, CarTrawler, Avon, and Jet2, we're redefining enterprise payments by making them smarter, faster, and more reliable.
As we continue to grow, so do the opportunities to make an impact. Whether you're building products, solving complex engineering challenges, or supporting the teams behind them, you'll play a meaningful role in shaping the future of global payments at APEXX.
APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.
Senior Product Manager - Self-Service & Onboarding employer: APEXX Global
APEXX Global is an exceptional employer, offering a vibrant Fintech environment that prioritises innovation and performance. Employees benefit from a collaborative culture that encourages professional growth through hands-on experience with cutting-edge technology and strategic product development. With a focus on connecting technical capabilities to commercial success, APEXX provides unique opportunities for meaningful contributions in the rapidly evolving payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Self-Service & Onboarding
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like APEXX Global!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at APEXX Global would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at APEXX Global through your school's career services!
We think you need these skills to ace Senior Product Manager - Self-Service & Onboarding
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager - Self-Service & Onboarding, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager - Self-Service & Onboarding position at APEXX Global. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at APEXX Global
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
