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- Tasks: Manage customer implementation projects and deliver seamless onboarding experiences.
- Company: Join APEXX, a pioneering FinTech scale-up transforming global payments.
- Benefits: Enjoy private medical insurance, enhanced parental leave, and 25 days holiday plus your birthday off.
- Why this job: Be part of a dynamic team creating cutting-edge payment technology with real impact.
- Qualifications: Experience in eCommerce payments or fintech, with strong communication and problem-solving skills.
- Other info: Remote-first work culture with opportunities for career growth and a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Interim Maternity Cover (6-9 Month FTC) - Starting Early September 2025.
Hours of Work: 42.5 hours per week
Work Location: UK - Remote first with occasional office travel
OVERVIEW:
APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in FinTech, we are committed to excellence, driving forward-thinking solutions that empower businesses worldwide.
Our SVP Customer Experience is seeking a talented individual to join our CX team to deliver seamless end-to-end onboarding experiences for our enterprise merchants. In this role, you will manage complex implementation projects, serving as the key link between internal teams, partners, and customers to ensure the best possible outcome. You will also play a vital role in supporting our Customer Support team by handling escalations, supporting complex tickets, and actively contributing to our incident response process.
WHAT YOU'LL BE DOING:
- Manage end-to-end customer implementation projects from technical kick-off to live processing
- Keep internal and external stakeholders informed of project progress, issues, and risks
- Support the commercial teams and wider business in discussions with customers, partners and suppliers
- Support merchants with integration, testing, go-live, and ramp-up
- Deliver training sessions for APEXX merchant portal users
- Identify, escalate, and track technical and product issues
- Leverage product knowledge and payment industry expertise to assist merchants
- Maintain a deep understanding of APEXX products and end-to-end integrations
- Align with product delivery on new releases and their impact on customer experience
- Create client-facing knowledge content and maintain internal product documentation
- Support our Customer Support Team with complex tickets, escalations and incident management
ABOUT YOU:
- You have experience in implementation or similar technical roles within eCommerce payments, fintech, or broader tech environments, ideally supporting enterprise/mid-market customers
- You have the ability to think end-to-end through complex products and identify areas of challenge
- Communication is key to the role including being able to manage internal & stakeholder communication in a detail-oriented environment
- You are self-motivated, proactive, and thrive in dynamic, fast-paced environments with competing priorities
- You bring strong attention to detail, even under pressure, and are experienced working with monitoring tools like Grafana to support and manage incident response
- You will be expected to handle significant and complex support matters and provide direction across the business, including to senior level stakeholders
- You are process-driven but maintain a strong customer-centric mindset to ensure high-quality outcomes
- You have a deep understanding of payment systems, including gateways, card acquiring, 3DS, APMs, and BNPL solutions (desirable)
OTHER BENEFITS:
- Private Medical Insurance with AXA
- Life Insurance & Critical Illness Cover
- Enhanced parental leave policies
- 25 days holiday, plus an additional day for your birthday, and Bank Holidays
- Work from Abroad Scheme for 2 weeks per month (max of 90 days per year)
ABOUT APEXX:
APEXX is a dynamic Fintech scale-up founded in 2016 with the goal of creating cutting-edge payment technology. Our vision is to be the payment industry's most merchant-centric provider. Through our platform, a merchant can connect via a simple API connection to the world's payment ecosystem, increasing conversion at lower cost and satisfying their entire payments needs. We excel at bringing transparency, efficiency, and competition to the payments market.
The team is incredibly committed and enthusiastic about what we are building - top of the class payments solutions and a valuable business. This creates a wonderful office atmosphere. We have a supportive, relaxed yet high-performing, and high trust culture.
APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.
Technical Account Manager in London employer: APEXX Global
Contact Detail:
APEXX Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Technical Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your product knowledge and industry trends. APEXX is all about cutting-edge tech, so being able to discuss recent developments in payment systems will show you're genuinely interested and knowledgeable.
✨Tip Number 3
Don’t just wait for job postings to pop up! Keep an eye on APEXX’s careers page and apply directly through our website. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the role!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in implementation projects and customer relationship management, as these are key aspects of the job.
Showcase Your Communication Skills: Since communication is crucial in this role, give examples of how you've effectively managed stakeholder communication in past projects. This will show us that you can keep everyone in the loop and handle complex discussions.
Demonstrate Your Problem-Solving Ability: We love candidates who think creatively! Share specific instances where you've identified challenges and implemented solutions, especially in a fast-paced environment. This will help us see your proactive mindset.
Apply Through Our Website: Don't forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at APEXX Global
✨Know Your Stuff
Make sure you have a solid understanding of APEXX's products and the payment industry. Brush up on payment systems, gateways, and integration processes. This knowledge will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Be ready to discuss your experience managing complex implementation projects. Prepare examples that highlight your ability to keep stakeholders informed and handle escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Think about how you can explain complex concepts in simple terms. This will demonstrate your ability to manage internal and external communications effectively.
✨Emphasise Your Customer-Centric Mindset
APEXX values a customer-first approach, so be prepared to share examples of how you've prioritised customer needs in past roles. Highlight your problem-solving skills and how you've gone above and beyond to ensure high-quality outcomes for clients.
