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- Tasks: Lead support resolution and troubleshoot complex technical issues with cross-functional teams.
- Company: Apexon is a digital-first tech firm focused on business transformation and human-centric experiences.
- Benefits: Enjoy 25 days holiday, wellness programs, continuous learning, and a tech scheme with discounts.
- Why this job: Join a diverse team committed to innovation and improving client experiences in a supportive environment.
- Qualifications: Experience in team leadership, Python or Java, and a knack for solving technical issues required.
- Other info: Apexon is certified as a Great Place To Work in multiple regions, promoting diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital,
Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
Key Responsibility
Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Manage escalations and incidents – directing the team and updating stakeholders. Able to ‘dive in’ to resolve issues.
Managing staff rotes schedules and vacation planning
Strong and confident communicator
Engage with Stakeholders to assess needs and provide monthly reporting
Ensure team are following standard processes and monitoring performance.
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on roadmap for enhancing Marquee client experience.
Must Have:
Must have a proved record of team leadership in a support environment.
Must have working knowledge and experience with Python OR Java, debugging API calls working with UIs.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
o An employer pension scheme
o 25 days holiday + Statutory bank holidays, with the option to carry forward or \’cash-in\’ 5 days each year
o Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24 / 7 virtual GP Access, Employee Assistance Program
o Life Insurance & Income protection
o Enhanced Maternity Pay & Paternity Pay
o Cycle to work scheme.
o Travel loan scheme
o A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount.
o Free unlimited Udemy account for every employee to support their continuous learning and improvement.
o Support in obtaining relevant certifications.
Site Reliability Engineer - Java employer: Apexon
Contact Detail:
Apexon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Reliability Engineer - Java
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially Java and Python. Being able to discuss your experience with debugging API calls and working with UIs will set you apart during conversations.
✨Tip Number 2
Highlight any previous leadership experience in a support environment. Be prepared to share examples of how you've successfully managed escalations and incidents, as this is a key responsibility for the role.
✨Tip Number 3
Showcase your problem-solving skills by discussing specific instances where you've 'dived in' to resolve complex technical issues. This demonstrates your hands-on approach and ability to collaborate with cross-functional teams.
✨Tip Number 4
Emphasize your commitment to continuous improvement. Share any experiences where you've suggested or implemented process enhancements that increased reliability or reduced risk, as this aligns with Apexon's values.
We think you need these skills to ace Site Reliability Engineer - Java
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Site Reliability Engineer position. Familiarize yourself with the technologies mentioned, such as Java and Python, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in support environments, team leadership, and technical troubleshooting. Emphasize any experience you have with API calls and user interfaces, as well as your ability to mentor junior team members.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved complex issues in the past and how you can contribute to improving processes at Apexon.
Highlight Your Soft Skills: In addition to technical skills, emphasize your communication abilities and experience working with stakeholders. Discuss how you manage escalations and incidents, and your approach to mentoring and guiding team members.
How to prepare for a job interview at Apexon
✨Show Your Technical Skills
Be prepared to discuss your experience with Java or Python, especially in debugging API calls and working with UIs. Bring examples of past projects where you successfully resolved complex technical issues.
✨Demonstrate Leadership Experience
Highlight your previous roles in team leadership within a support environment. Share specific instances where you managed escalations or mentored junior team members to showcase your ability to lead effectively.
✨Communicate Clearly and Confidently
As a strong communicator, practice articulating your thoughts clearly. Be ready to engage with stakeholders and explain how you assess needs and provide updates on support issues.
✨Focus on Continuous Improvement
Discuss your approach to improving processes and systems. Share any experiences where you suggested enhancements that led to increased reliability or reduced risk in previous roles.
