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- Tasks: Join our L3 Production Support team to ensure smooth trading operations and troubleshoot technical issues.
- Company: Apexon is a digital-first tech firm focused on transforming businesses through innovative digital experiences.
- Benefits: Enjoy 25 days holiday, wellness perks, career development, and a supportive work environment.
- Why this job: Be part of a dynamic team in a fast-paced setting, making a real impact on business operations.
- Qualifications: Proficiency in Python or Java, strong troubleshooting skills, and excellent communication are essential.
- Other info: Apexon values diversity and has been certified as a great workplace across multiple regions.
The predicted salary is between 36000 - 60000 £ per year.
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.
We are seeking a dynamic and skilled professional to join our L3 Production Support team in London. This role is integral to our front-office operations, requiring a proactive, hands-on individual who can operate in a fast-paced and challenging environment.
Key Responsibilities:- Provide end-to-end production support for trading systems, applications ensuring seamless front-office operations.
- Debug and troubleshoot technical reported system/user issues efficiently, minimizing impact on business operations.
- Analyze incidents, identify root causes, and implement preventive measures.
- Engage in frequent problem management, ensuring long-term stability of systems.
- Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.
- Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left and more.
- Proficiency in at least one object-oriented programming language (e.g., Java, Python).
- Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.
- Excellent communication skills to collaborate with stakeholders at all levels.
- Experience in a dynamic, high-pressure work environment.
- Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Our Perks and Benefits:- An employer pension scheme.
- 25 days holiday + Statutory bank holidays, with the option to carry forward or 'cash-in' 5 days each year.
- Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24/7 virtual GP Access, Employee Assistance Programme.
- Life Insurance & Income protection.
- Enhanced Maternity Pay & Paternity Pay.
- Cycle to work scheme.
- Travel loan scheme.
- A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount.
- Support in obtaining relevant certifications.
Contact Detail:
Apexon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer - Python
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in production support, especially those related to trading systems. Understanding the nuances of these systems will help you stand out during discussions with the hiring team.
✨Tip Number 2
Brush up on your debugging and troubleshooting skills, particularly in Python. Being able to demonstrate your problem-solving abilities in real-time scenarios can significantly boost your chances of impressing the interviewers.
✨Tip Number 3
Prepare to discuss your experience in high-pressure environments. Share specific examples of how you've successfully managed stress and delivered results, as this role demands resilience and quick thinking.
✨Tip Number 4
Engage with current employees or alumni from Apexon on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Production Support Engineer - Python
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Production Support Engineer position. Familiarise yourself with the skills needed, especially in Python and debugging, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in production support or front-office systems. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and your understanding of Apexon's mission. Mention how your skills align with their needs and express your enthusiasm for contributing to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at Apexon
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Python or any other object-oriented programming language. Be prepared to discuss specific projects where you've used these skills, especially in debugging and troubleshooting.
✨Understand the Business Context
Familiarise yourself with the trading systems and applications that Apexon supports. Understanding the business impact of these systems will help you communicate effectively with stakeholders during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with technical problems during the interview. Practice articulating your thought process in diagnosing issues and implementing solutions, as this is crucial for a Production Support Engineer role.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with senior stakeholders, practice explaining complex technical concepts in simple terms. This will show your ability to bridge the gap between technical and non-technical audiences.
