Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team and ensure top-notch service for all guests.
- Company: Join a premier hospitality venue in the heart of Edinburgh.
- Benefits: Gain valuable experience, develop your skills, and be part of a supportive team.
- Why this job: Create memorable experiences for guests while enhancing your career in hospitality.
- Qualifications: Front office experience and a passion for customer service are essential.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A premier hospitality venue in Edinburgh is seeking a Duty Manager who will lead the reception team, ensuring high-quality service for all guests. You will monitor guest experiences and manage team dynamics to maintain safety and comfort within the hotel.
Ideal candidates should possess front office experience, a strong customer service attitude, and excellent attention to detail.
Join our family at Apex and contribute to creating memorable guest experiences while developing your professional skills.
Guest Experience Leader: Duty Manager (Edinburgh) employer: Apex Waterloo Place Hotel
Contact Detail:
Apex Waterloo Place Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader: Duty Manager (Edinburgh)
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at venues you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've made guests feel special.
✨Tip Number 3
Research the venue! Before any interview, dive into what makes the hotel unique. Knowing their values and recent achievements will help you tailor your answers and show you're genuinely interested.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Guest Experience Leader: Duty Manager (Edinburgh)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your customer service attitude and how you can contribute to creating memorable guest experiences.
Highlight Relevant Experience: Make sure to showcase any front office experience you have. We’re looking for candidates who can demonstrate their ability to lead a team and manage guest interactions effectively, so don’t hold back on those details!
Attention to Detail is Key: In your application, pay close attention to the details. We appreciate well-structured and error-free submissions, as they reflect your commitment to quality and professionalism—traits we value highly at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family at Apex!
How to prepare for a job interview at Apex Waterloo Place Hotel
✨Know the Venue Inside Out
Before your interview, make sure to research the hospitality venue thoroughly. Familiarise yourself with its history, values, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Customer Service Skills
As a Duty Manager, your customer service attitude is crucial. Prepare specific examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations and ensured guest satisfaction, as this will demonstrate your capability to lead the reception team effectively.
✨Emphasise Team Dynamics
Since you'll be managing team dynamics, think about times when you successfully led a team or resolved conflicts. Be ready to discuss your leadership style and how you motivate others to maintain high-quality service. This will show that you can create a positive work environment while ensuring safety and comfort for all guests.
✨Attention to Detail is Key
In hospitality, attention to detail can make or break a guest's experience. Prepare to discuss how you've demonstrated this skill in previous roles. Whether it's through managing bookings accurately or ensuring the reception area is welcoming, showcasing your meticulous nature will resonate well with the interviewers.
