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- Tasks: Lead the reception team to create unforgettable guest experiences and handle hotel emergencies.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training from day one, and access to a state-of-the-art gym.
- Why this job: Bring your unique personality to work and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel front office or supervisory roles with a customer service attitude.
- Other info: Structured 12-week training journey to help you thrive in your role.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Duty Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services as we believe it is our personality, style and friendliness that makes Apex Hotels.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
- Following your first successful 3 months, you'll also receive access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey: As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:
- Be present in lobby and reception during peak times and support your team
- Promote selling culture amongst the FO team, review results daily
- Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure all pre- and post stay communication is sent to applicable guests
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Maintain correct records & communications so they can be tracked effectively
- Proactively manage poor performance and act as a role model for your team
- Liase with Housekeeping management on daily basis to ensure outstanding guest experience
- Plan and communicate VIP arrivals to hotel team
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for Duty Managers who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Already have hotel front office experience or have worked at a supervisory or management level.
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you.
Duty Manager in Edinburgh employer: Apex Waterloo Place Hotel
Contact Detail:
Apex Waterloo Place Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out Apex Hotels' social media and website to see how they interact with guests and employees. This will help you tailor your responses and show that you're a great fit for their family values.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a warm welcome, think of examples from your past experiences where you've gone above and beyond for guests. Be ready to share these stories during your chat with them.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out to current or former employees on LinkedIn. Ask them about their experiences at Apex Hotels. This insider info can give you an edge and help you ask insightful questions during your interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Apex family. Let’s get you that Duty Manager role!
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our family values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that align with the responsibilities of a Duty Manager at Apex Hotels.
Show Your Passion for Customer Service: We love candidates who are genuinely passionate about providing excellent service. Share any experiences where you went above and beyond for guests or customers, as this will resonate with our values.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you on board with our amazing team!
How to prepare for a job interview at Apex Waterloo Place Hotel
✨Know the Company Culture
Before your interview, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Think about how your own personality aligns with these values and be ready to share examples that demonstrate your fit within their culture.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll need to deliver excellent standards and have a customer service attitude. Prepare specific examples from your past experiences where you went above and beyond for guests or resolved issues effectively. This will show your potential employer that you can handle the responsibilities of the role.
✨Demonstrate Your Multi-Tasking Ability
The role requires excellent attention to detail and the ability to juggle multiple tasks. During the interview, discuss situations where you've successfully managed several responsibilities at once, especially in a fast-paced environment like a hotel. This will highlight your capability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team celebrates successes. This shows your genuine interest in the role and helps you gauge if Apex Hotels is the right fit for you.
