At a Glance
- Tasks: Support the Head Housekeeper in maintaining high cleanliness standards and managing the team.
- Company: Join the welcoming Apex Hotels family with a focus on trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts for you and your family.
- Other info: Bring your personality and ideas to thrive in an innovative and dynamic workplace.
- Why this job: Make a real impact on guest experiences while developing your skills in a supportive environment.
- Qualifications: Previous supervisory experience in housekeeping and a customer-focused attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Assistant Head Housekeeper at Waterloo Place Hotel in Edinburgh. We genuinely care about our guests and each other, showing this through our family values of Trust, Passion, Friendliness, and Teamwork. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Housekeeping Team.
Role Overview: As Assistant Head Housekeeper, you will support the Head Housekeeper and Housekeeping Team to deliver amazing brand standards and immaculate guest facilities. You will have the drive and determination to succeed and make a difference. With proven leadership and people management skills, you will have a passion for delivering very high standards of cleanliness. Excellent communication and attention to detail will be required. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience they will want to share.
Main Responsibilities: As Assistant Head Housekeeper, you will assist in controlling and managing the Housekeeping department. Your responsibilities will include:
- Ensuring that the team maintains the highest standards of cleanliness within guest bedroom and bathroom facilities and within public areas.
- Guiding the team to ensure that company brand standards of quality and cleanliness are maintained at all times.
- Responding to audits completed by the company to ensure continual improvement is achieved.
- Assisting the manager in controlling the housekeeping budget, in relation to occupancy, departmental expenses, and staff rotas.
- Ensuring the linen room is operated effectively.
- Managing the department in the absence of the Head Housekeeper.
About you: We love to welcome people with different experiences and from different places into our Apex family. To excel within this role, you will have:
- The ability to demonstrate a customer-focused attitude and a flexible approach towards your duties and responsibilities.
- The initiative to work alone whilst also contributing to your team.
- Previous experience of working in a Housekeeping department at a supervisory level; preferably within a 4 or 5-star operation.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big; there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If this is you, click apply; we look forward to hearing from you.
Assistant Head Housekeeper in Edinburgh employer: Apex Waterloo Place Hotel
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As an Assistant Head Housekeeper at our Waterloo Place Hotel in Edinburgh, you will not only enjoy competitive pay and generous benefits, including 29 days holiday and access to state-of-the-art facilities, but also have ample opportunities for personal and professional growth within a supportive team that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apex Waterloo Place Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apex Waterloo Place Hotel
Don't be shy about reaching out to Apex Waterloo Place Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Housekeeper in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apex Waterloo Place Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apex Waterloo Place Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
