At a Glance
- Tasks: Support retail technology launches and enhance in-store operations with hands-on engagement.
- Company: Join a forward-thinking team revolutionising the retail experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Exciting role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact in retail while working with cutting-edge technology.
- Qualifications: Experience in retail, strong communication skills, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
OVERVIEW
The Customer Success Specialist is responsible for in-store operational success as we bring retail technology to new retail stores and grow partnerships in mature stores.
In this client-facing role, your on-the-ground presence in partner grocery stores will be pivotal to planning and launching new pilots, supporting operations in launched stores, while also collaborating remotely with operations, product, and business teams for enduring performance.
This is a unique opportunity for individuals with a passion for retail, technology, and continuous improvement to impact our operations at the grassroots level.
ABOUT THE TEAM
You’ll be joining the Retail Go-To-Market Operations team, a driving force behind operational success for retail partners.
Our team is instrumental in scaling in-store technology and fulfillment solutions to unlock growth, optimize efficiency, and enhance the in-store experience for both customers and associates.
This role will be focused on Connected Stores, our smart shopping cart offering using deep learning and computer vision for a seamless grab-and-go retail experience.
ABOUT THE JOB
- Engage with store teams throughout the launch and implementation cycle, providing on-site support for testing, training and store readiness.
- Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
- Reinforce best practices to drive early adoption and smooth customer experience
- Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
- Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
- Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
- Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within locations.
ABOUT YOU
- Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
- Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
- Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
- Customer-focused orientation that aims to over-deliver on expectations
- Collaborative attitude who enjoys working with a team to solve problems
- Minimum Qualifications
- Experience in retail and/or client facing roles
- Experience in driving program implementation, change management, and successful execution of training
- Exceptional interpersonal, written and oral communication skills with the capacity to adjust messaging based on audience needs.
- Self-motivated with a proactive approach to achieving goals.
- Comfortable working with and explaining new technology.
- Flexibility to travel and spend significant time in retail environments, especially during peak periods.
- Preferred Qualifications
- Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
- Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
- Experience promoting or supporting technological products or innovations in a retail setting
Customer Success Specialist in Preston employer: Apex Systems
Apex Systems is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the financial services sector. Employees benefit from comprehensive professional development opportunities, a supportive culture that values analytical thinking, and the chance to work on cutting-edge projects involving risk analytics and regulatory compliance. Located in a vibrant area, the company promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apex Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apex Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apex Systems:Your cover letter is your chance to shine! Tell us why you want to work at Apex Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apex Systems!
How to prepare for a job interview at Apex Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
