At a Glance
- Tasks: Provide advanced tech support, troubleshoot issues, and collaborate with IT teams.
- Company: Join a dynamic IT team in a fast-paced environment.
- Benefits: Competitive pay, paid travel, and opportunities for career growth.
- Other info: Night shifts with potential for extension; great for tech enthusiasts!
- Why this job: Make a real impact by solving complex tech challenges every day.
- Qualifications: 2+ years in IT support and strong troubleshooting skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Location
- Onsite in various locations in London area – Travel paid for
- Shift
Monday through Friday; Night shift ( 10 pm to 6 pm GMT ) - need to be open to some weekends in the beginning
- Duration
- Until December 31st with potential for extensions (PAYE position inside IR35)
- Start Date
- 28th of September
- Principal Duties and Responsibilities
The Desktop Support Technician - Level 2 provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues.
This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations.
Responsibilities
- Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot and resolve escalated hardware and software issues from Level 1 support.
- Install, configure, and upgrade operating systems and applications.
- Manage user accounts, permissions, and access controls in Active Directory and other identity management systems.
- Support network connectivity issues, including LAN, Wi‑Fi, VPN, and remote access troubleshooting.
- Deploy and manage desktop imaging solutions for device rollouts and replacements.
- Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence.
- Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end‑users.
- Provide training and mentorship to Level 1 support technicians.
- Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues.
- Support IT asset management, ensuring proper tracking of hardware and software licenses.
- Participate in IT projects, system upgrades, and innovative technology rollouts.
- Ensure timely resolution of issues and meet service level agreements (SLAs).
Qualifications & Skills
- Education: Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Experience: 2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation.
- Technical Skills
- Proficiency in Windows and mac OS operating systems.
- Strong knowledge of Microsoft 365, Active Directory, Group Policy, and Exchange.
- Experience troubleshooting and configuring network components such as DNS, DHCP, TCP/IP, and VPNs.
- Familiarity with remote desktop tools and IT ticketing systems (e. g., Service Now, Jira, or similar).
- Direct experience with imaging tools (e. g., SCCM, MDT, or Intune).
- Understanding of cybersecurity best practices, endpoint protection, and patch management.
- Basic scripting skills (Power Shell, Bash, or Python) are a plus.
- Soft Skills
- Strong analytical and critical thinking skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaborate with cross‑functional teams.
- Customer‑focused mindset with an initiative‑taking approach to issue resolution.
- Strong organizational skills and mindfulness.
- Preferred Qualifications
- Certifications such as Comp TIA A+, ITIL Foundation, or similar.
- Experience with IT asset management and software deployment tools.
- Prior experience in an enterprise IT environment with structured ITIL‑based processes
- #J-18808-Ljbffr
Desktop Technician employer: Apex Systems
Join a dynamic and innovative team at Prime Video in London, where we prioritise employee growth and collaboration. As a Senior Software Engineer, you'll benefit from a hybrid work model that promotes work-life balance, alongside opportunities for professional development in cutting-edge technologies like AWS. Our inclusive culture fosters creativity and encourages you to take ownership of your projects, making it an exciting place to advance your career while contributing to impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Apex Systems that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Desktop Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Apex Systems, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Apex Systems can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Apex Systems will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Apex Systems
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Apex Systems. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Apex Systems.
