At a Glance
- Tasks: Support training coordination and deliver excellent customer service to change lives.
- Company: Apex Scotland, dedicated to creating opportunities for all.
- Benefits: Flexible working, generous leave, health plan, and development opportunities.
- Other info: Join a supportive team and help shape futures across Scotland.
- Why this job: Make a real difference by connecting people with life-changing opportunities.
- Qualifications: Enthusiasm and fresh perspectives are valued; no prior experience needed.
The predicted salary is between 24479 - 24479 £ per year.
Join Our Business Support Team! At Apex Scotland, every role plays a crucial part in changing lives. We believe everyone deserves the opportunity to build a future beyond their past. Behind the services we deliver across Scotland is a dedicated team of people whose skills, commitment and hard work help make that possible.
We're looking for an organised, enthusiastic and proactive individual to join our Business Support team and help give someone a future beyond their past. Help connect people with opportunities through effective training coordination, excellent customer service and support for our training activities.
What we're offering:
- Starting Salary: £24,479 per annum pro rata
- Hours: 17.5 hours per week
- Contract: Permanent, part-time
- Location: Flexible working opportunities, including remote working, with some in-person office attendance required or working from any one of our offices across Scotland.
- Generous annual leave
- Additional paid time off during our Christmas and New Year closure
- A health plan
- Employee assistance programme
- Opportunities for learning and development
You don't need previous experience in the third sector to make a difference here. We're interested in the skills, experience, enthusiasm and fresh perspectives you could bring. We welcome applications from people of all backgrounds, including those with lived experience of the justice system.
Business Support Administrator - Training & Customer Service employer: Apex Scotland
Apex Scotland is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements and a focus on community impact, our Throughcare Practitioners play a vital role in transforming lives while enjoying opportunities for development and collaboration across the Tayside area.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator - Training & Customer Service
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Apex Scotland and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Apex Scotland and let us see your personality shine through!
We think you need these skills to ace Business Support Administrator - Training & Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Apex Scotland.
Get Familiar with Our Brand:Before applying, take some time to learn about Apex Scotland and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Apex Scotland
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Apex Scotland.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Apex Scotland will surely appreciate.
