Scheduling Manager

We are currently recruiting for a Scheduling Manager on behalf of a well-established security provider who design, supply, install, support and maintain electronic security solutions. Established over 25 years, they supply a range of products including Access Control, CCTV, Intruder Alarms and Integration. The majority of their client base is within the commercial, retail and government sectors.

Reporting to the Engineering Director, this role is ideal for someone with a strong understanding of the company’s operations, clients, and service expectations. As Scheduling Manager, you will be responsible for the planning, coordination, and delivery of preventive maintenance services across their client base, ensuring the highest standards of service quality, compliance, and operational efficiency. This is a permanent position, working Monday to Friday 8am – 5pm. It is 40 hours per week plus a 1 hour lunch break. The role will be based at the office in Hertford 2-3 days per week, with the other days allowing you to work from home. It is paying £40k - £45k per annum depending on experience. Perks include Car Allowance, Pension, Private Healthcare, Sick Pay, Mobile Phone, Laptop, Training & development opportunities and 25 days annual leave plus bank holidays.

Responsibilities

• Take ownership of the company’s PPM department across assigned contracts and client sites.
• Lead and support technicians and operatives in delivering timely, high-quality maintenance work working alongside the PPM Engineering Field Manager.
• Ensure all preventive maintenance activities are compliant with safety regulations, statutory requirements, and SLAs.
• Use the CRM (Salesforce) platform to manage schedules, documentation, asset records, and performance reporting.
• Supervise and liaise with third-party contractors for specialist maintenance services when needed.
• Monitor PPM completion rates, respond to escalations, and implement process improvements.
• Provide mentorship and guidance to the PPM team, drawing from your operational experience, including conducting performance reviews.
• Act as the first point of contact for client queries related to PPM and asset performance.
• Contribute to audits, compliance reports, and continuous improvement initiatives.
• Manage and oversee the PPM mailbox, ensuring timely responses and issue resolution.
• Draft and review maintenance agreements and renewal documentation.
• Coordinate the processing of new maintenance agreements and renewals.
• Generate RAMS (Risk Assessment Method Statements) for new and renewed agreements.
• Compile and distribute engineer job packs for scheduled works.
• Review and oversee all PPM remedial quotes prepared by the PPM team.
• Review and monitor PPM reports submitted by engineers following site visits.
• Process and track subcontractor agreements, quotations, and purchase orders (POs).
• Prepare and distribute the monthly Kier PPM schedule.
• Prepare and distribute the monthly Commercial PPM schedule.
• Compile and update PPM statistics for presentation at weekly team meetings.
• Ensure that engineering resources within PPM, service and small works are efficiently co-ordinated to meet the business needs.

Skills & Attributes

• Previous experience working within the security industry or similar engineering background.
• Ability to motivate and lead teams.
• Strong problem-solving skills with the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Good level of IT skills to include, Microsoft Word, Excel and Outlook.