At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries efficiently.
- Company: Fast-growing company focused on sustainable heating solutions.
- Benefits: Competitive salary, bonus scheme, electric car lease, and 25 days leave.
- Other info: Permanent role with excellent career development opportunities.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
Overview
Due to growth, we are currently recruiting for a Customer Service Specialist on behalf of a fast growing company who design, build and operate district heating networks.
This work is for communities, towns, and cities.
They work with local authorities, developers, house builders, and property owners.
Operating for over 10 years, they have a number of offices in the UK and also overseas.
Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers.
They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years.
The successful candidate will be responsible for providing excellent service to customers by answering enquiries, resolving billing issues and handling complaints.
You'll also work on improving customer service processes and ensure customers are informed about the district heating services that they offer.
We are looking for a customer service champion to join a growing team.
Someone who is passionate about helping others and has a knack for solving problems.
This role is perfect for someone with experience in customer service, ideally in a call centre or helpdesk environment.
You'll be using your strong communication skills to answer questions, troubleshoot issues, and ensure customer satisfaction and company's success.
You have a genuine interest in the field and want to contribute to a growing department.
This is a permanent position, based in Rockcliffe, and is paying £26,228 per annum.
Other benefits include bonus based on individual and business performance, electric car lease scheme, 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities.
It is working Monday to Friday, 37.5 hours per week.
Responsibilities
- Deliver excellent customer service across phone, email and digital channels, resolving enquiries efficiently and professionally.
- Manage customer accounts, investigating billing, metering and payment queries to identify and resolve issues.
- Respond to and support the resolution of customer complaints in line with company processes.
- Coordinate engineer appointments, monitor work orders and keep customers informed of progress.
- Produce customer communications, reports and account updates to support business operations.
- Identify and escalate incidents, risks or service issues that may have a significant customer or business impact.
- Work collaboratively across Customer Experience, Operations and Engineering teams to deliver a seamless customer journey.
- Support the continuous improvement of systems, processes and customer communications.
- Maintain accurate customer records and ensure all activities are completed in line with quality, compliance and data protection requirements.
Skills & Attributes
- Previous experience in a customer service, contact centre or helpdesk environment.
- Excellent verbal and written communication skills with the ability to explain technical information clearly and empathetically.
- Experience handling customer complaints and resolving issues professionally.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- Confident using Microsoft Office and learning new systems and technologies.
- A proactive, solutions-focused approach with the ability to work independently and as part of a team.
- High attention to detail and the ability to investigate, analyse and resolve customer queries.
- Experience coordinating appointments or working with field-based teams is desirable.
- A genuine passion for delivering excellent customer service and contributing to a growing, innovative business
- Note:- Apex Resourcing Solutions are acting as an Employment Agency
Helpdesk Administrator in Carlisle employer: Apex Resourcing Solutions Ltd
Join a well-established manufacturer with over 40 years of experience in the airport equipment sector, where your skills as a Welder Fabricator will be valued and nurtured. Enjoy a supportive work culture that prioritises craftsmanship and offers competitive benefits, including generous annual leave, overtime pay, and a pension scheme. Located in Lasham, this role provides an excellent opportunity for professional growth while working on innovative projects for prestigious clients like Jet2 and Heathrow Airport.
Contact Details:
Apex Resourcing Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apex Resourcing Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apex Resourcing Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apex Resourcing Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Apex Resourcing Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apex Resourcing Solutions Ltd!
How to prepare for a job interview at Apex Resourcing Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
