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- Tasks: Lead a high-performing team to drive after-sales success and enhance customer satisfaction.
- Company: Join a dynamic, fast-growing company in the automotive industry.
- Benefits: Competitive salary of £55,000 plus bonus and opportunities for leadership development.
- Why this job: Shape the future of after-sales operations and make a real impact on service delivery.
- Qualifications: Proven experience in after-sales management and strong leadership skills required.
- Other info: Exciting opportunity for growth in a supportive and innovative environment.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Location: Warmington, Oxfordshire
Contract: Permanent, Full-time
Salary: IRO £55,000 + Bonus
Lead Excellence. Drive Quality. Shape the Future of After-Sales.
Join a dynamic, fast-growing company where you will play a key role in driving after-sales success and delivering exceptional service. As the Head of Aftersales, you will lead a high-performing team while overseeing all operations, warranty management, financial performance, and customer satisfaction. If you are passionate about leadership, service excellence, and process improvement, we want you to steer our after-sales team towards continuous growth and efficiency.
Your Role as Head of Aftersales:
- Manage the entire after-sales process, ensuring operational efficiency, top-notch customer experiences, and meeting financial targets.
- Oversee a skilled team, manage warranty claims, and ensure continuous improvement in quality and service delivery.
- Help drive the development of new systems and processes for long-term success.
Team Management:
- Lead, coach, and develop a high-performing team to achieve high productivity, quality workmanship, and customer satisfaction.
- Oversee all operations, scheduling, and workflow efficiency.
Warranty & Compliance:
- Manage warranty claims, ensuring compliance with manufacturer and company policies while minimising delayed claims.
- Collaborate with production and development to reduce warranty costs.
Financial Performance:
- Set and achieve after-sales financial targets, including labour and parts sales, gross profit, and expense control.
- Analyse performance and implement corrective actions to improve profitability.
Quality Control & Customer Satisfaction:
- Enforce quality control standards and address customer concerns.
- Drive continuous improvement to enhance service quality and customer retention.
Process & Administration:
- Ensure accurate documentation and compliance with health, safety, and environmental standards.
- Develop processes to enhance efficiency.
What You’ll Bring to the Head of Aftersales Role:
- Proven experience in an after-sales, service, or workshop management role (preferably in automotive or a similar industry).
- Strong leadership and people-management skills.
- Solid understanding of warranty processes, service operations, and parts management.
- Financial acumen and experience managing budgets and performance targets.
- Excellent organisational, communication, and problem-solving skills.
Why This Role?
- £53,000 base salary + bonus.
- Opportunity to lead and innovate in a fast-growing, exciting industry.
- Develop your leadership skills in a company committed to growth and quality.
- Play a key role in shaping the future of after-sales operations, improving service delivery, and driving customer satisfaction.
Ready to make a significant impact as the Head of Aftersales? Apply now with a copy of your CV. If you are shortlisted, our team will contact you to discuss the role further. All applications are treated with strict confidentiality.
Head of Aftersales in Banbury employer: Apex Resource Management
Contact Detail:
Apex Resource Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Aftersales in Banbury
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its after-sales processes. Show us that you understand their operations and can bring fresh ideas to the table!
✨Tip Number 3
Practice your leadership pitch. As a potential Head of Aftersales, you’ll need to demonstrate your ability to lead a team effectively. Share examples of how you've driven success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Aftersales in Banbury
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. We want to see that you understand what we're looking for in a Head of Aftersales, so make sure you highlight your relevant experience and skills that match our needs.
Tailor Your CV: Don’t just send us a generic CV! Customise it to showcase your achievements in after-sales management, leadership, and financial performance. We love seeing how your past experiences align with the role, so make it personal!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about after-sales and how you can drive quality and efficiency in our team. Keep it engaging and make sure to connect your skills to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Apex Resource Management
✨Know Your Stuff
Before the interview, dive deep into the after-sales processes and warranty management. Brush up on your knowledge of financial performance metrics and customer satisfaction strategies. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved productivity or resolved conflicts. Being able to articulate your leadership style and its impact on team performance will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to after-sales challenges. Practice responding to scenarios involving warranty claims or customer complaints. This will help you showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's vision for after-sales or how they measure customer satisfaction. This shows you're not just interested in the job, but also in contributing to the company's future success.
