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- Tasks: Lead the aftersales experience for a luxury brand and ensure exceptional customer service.
- Company: Join a renowned luxury campervan and motorhome manufacturer redefining adventure.
- Benefits: Competitive salary, bonuses, and benefits package.
- Why this job: Make a real impact in a growing company focused on customer loyalty and satisfaction.
- Qualifications: Experience in aftersales management within premium products and strong leadership skills.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location: Warmington (HQ)
Contract: Permanent, Full-time
Salary: £43,000 per annum + Benefits + Bonus
Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road. Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation.
Your role as the Aftersales Manager:
- Based at the Oxfordshire HQ and reporting into the senior leadership team, you’ll take ownership of the full aftersales function, ensuring customers receive an exceptional experience long after handover.
- You’ll lead service, warranty, and customer support teams, embedding best practice, improving efficiency, and building long-term customer loyalty that supports the brand’s premium reputation.
Aftersales Leadership:
- Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support.
- Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately.
Customer Experience:
- Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards.
Operational Excellence:
- Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction.
Warranty & Quality:
- Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement.
Commercial Performance:
- Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels.
Collaboration:
- Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences.
Continuous Improvement:
- Use data, customer insight, and KPIs to drive performance, accountability, and service innovation.
What You’ll Bring to the Aftersales Manager position:
- Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment.
- Strong people leadership skills with the ability to motivate and develop teams.
- A customer-first mindset with a passion for delivering exceptional service.
- Solid operational, commercial, and problem-solving capability.
- Confident communicator, comfortable working cross-functionally and with senior stakeholders.
- Strong understanding of warranty processes, service operations, and parts management.
- Financial acumen with experience managing budgets.
Ready to take ownership of the customer experience beyond the sale? To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Aftersales Manager in Banbury employer: Apex Resource Management
Contact Detail:
Apex Resource Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Banbury
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to aftersales management. Think about how you can demonstrate your leadership skills and customer-first mindset through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Aftersales Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in aftersales or service functions, and don’t forget to showcase your customer-first mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional service and how your background aligns with our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your operational excellence and ability to improve customer satisfaction. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Apex Resource Management
✨Know Your Stuff
Before the interview, dive deep into the company’s aftersales processes and their luxury campervans. Familiarise yourself with their customer journey and think about how you can enhance it. This shows you’re genuinely interested and ready to contribute from day one.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to lead the aftersales function effectively.
✨Customer Experience is Key
Be ready to discuss your approach to customer service. Share stories that highlight your customer-first mindset and how you’ve improved customer satisfaction in previous roles. This aligns perfectly with the brand's focus on delivering exceptional service.
✨Data-Driven Decisions
Brush up on how you’ve used data and KPIs to drive performance improvements. Be prepared to talk about specific metrics you’ve tracked and how they influenced your operational decisions. This will show your analytical side and commitment to continuous improvement.
