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- Tasks: Assist with logistics and provide top-notch customer service to French-speaking clients.
- Company: Join a dynamic team in Long Eaton, focused on international customer relations.
- Benefits: Earn £17.63 per hour with full training and a supportive work environment.
- Why this job: Make a difference by helping customers while enhancing your language and communication skills.
- Qualifications: Fluency in French and experience in customer service or logistics are essential.
- Other info: Enjoy a rotating shift pattern with opportunities for teamwork and growth.
The predicted salary is between 30 - 35 £ per hour.
We are recruiting for an experienced French Speaking Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be required to be fluent in French and have experience in delivering excellent customer service whilst retaining and expanding the clients overseas customer and consumer base.
French Speaking Customer Service Advisor duties:
- Assisting in the set-up and implementation of overseas logistical operations
- Dealing with both British and French customers and consumers
- Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
- Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
- Contributing to the control of stock and dealing with all products related issues
- Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
- Ensuring that all documentation complies with company directives and legislative requirements
- Promoting a professional image, whilst dealing appropriately with both internal and external customers
- Providing clerical and administrative support to the full logistics process
You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range.
The Ideal French Speaking Customer Service Advisor:
- Must be fluent in French (essential)
- Will have previous export administration experience, ideally within logistics
- Will be able to offer high levels of customer service
- Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
- Will have excellent attention to detail
- Will have the ability to work as part of a team
Working Hours: This role is worked on a 2-week 37-hour rotating shift pattern as follows: 08:00am-4:30pm Monday to Thursday, Friday 8:00am-1:00pm; 09:00am-5:00pm Monday-Thursday, Friday 08:00-3:30pm.
Apply today for the French Speaking Customer Service Advisor position; all applications will be treated in the strictest confidence.
French Speaking Customer Service Advisor in Derby employer: Apex Resource Management Ltd
Contact Detail:
Apex Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor in Derby
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in customer service or logistics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having conversations with native speakers or using language apps to keep your skills sharp and show off your commitment during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its logistics operations. Knowing their processes will help you answer questions confidently and demonstrate your understanding of the role's requirements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace French Speaking Customer Service Advisor in Derby
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively with both British and French customers!
Tailor Your Experience: When detailing your previous experience, focus on roles where you've delivered excellent customer service or worked in logistics. We love seeing how your background aligns with what we need, so don’t hold back!
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to order processing and documentation. Make sure your application is free from typos and clearly structured to show us you’ve got this covered.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into the mix for this exciting opportunity!
How to prepare for a job interview at Apex Resource Management Ltd
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company and Its Products
Do some research on the company and its product range. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Think of examples from your past experience where you've provided excellent customer service. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and ability to maintain professionalism.
✨Showcase Your Attention to Detail
Given the importance of accuracy in logistics and documentation, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference.
