Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and satisfaction.
- Company: Join a leading brand in luxury campervans and motorhomes.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and be part of an exciting industry.
- Qualifications: Experience in customer service or automotive preferred; strong communication skills are a must.
- Other info: Dynamic role with opportunities for growth in a thriving company.
The predicted salary is between 28000 - 28000 £ per year.
Location: Warmington, Oxfordshire
Contract: Permanent, Full-time
Salary: £28,000 + Bonus
Enhance service. Drive satisfaction. Be the key to an exceptional aftersales experience.
Join a renowned brand redefining automotive camping luxury, creating bespoke campervans and motorhomes for unforgettable journeys. With expansion on the horizon and a growing customer base, the company is now seeking an experienced and customer-focused Service Advisor to join the team and play a pivotal role in delivering exceptional aftersales service.
As the Service Advisor, you will be the key point of contact for customers, ensuring that their experience from check-in to vehicle delivery is seamless and of the highest standard. Based in Warmington, you will play an integral role in delivering outstanding service and supporting our growing brand in the luxury campervan and motorhome industry.
Your Role as the Service Advisor:
As the primary liaison between customers and the service department, you will ensure that customers' concerns are addressed with professionalism and care. You will recommend maintenance services, schedule repairs, and keep customers informed every step of the way. Your ability to handle customer concerns and maintain high satisfaction will be at the heart of the role.
Key Responsibilities:
- Greet customers promptly and professionally
- Understand vehicle concerns and recommend appropriate maintenance and repairs
- Schedule service appointments and prepare repair orders
- Provide accurate cost estimates and timelines for repairs
- Obtain customer authorisation for repairs and communicate with technicians
- Review completed work with customers and explain invoices clearly
- Promote service specials and dealership offerings
- Maintain high levels of customer satisfaction and CSI scores
- Follow dealership policies and procedures with attention to detail
What You'll Bring to the Service Advisor position:
- Previous automotive service, customer service, or sales experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of automotive systems and maintenance
- Proficiency with dealership management systems (DMS) and computers
- Valid driver's license
Ready to join a company where your contribution will be recognised and valued? Apply now to help deliver outstanding customer experiences! All applications are treated in the strictest confidence.
Service Advisor in Banbury employer: Apex Resource Management Ltd
Contact Detail:
Apex Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Banbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that showcase your skills as a Service Advisor.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and professionally. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Service Advisor in Banbury
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in a fast-paced environment like automotive service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Service Advisor role.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their CV and cover letter to our specific job description. Mention how your skills align with the responsibilities of the Service Advisor position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apex Resource Management Ltd
✨Know the Brand Inside Out
Before your interview, take some time to research the company and its products. Understand their values, the luxury campervans they create, and what sets them apart in the market. This knowledge will not only impress your interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you successfully handled customer concerns or improved satisfaction. Highlight your communication skills and how you can maintain professionalism even in challenging situations.
✨Be Ready to Discuss Automotive Knowledge
Brush up on basic automotive systems and maintenance. You don’t need to be a mechanic, but having a solid understanding of common vehicle issues and services will show that you’re serious about the role. Be prepared to discuss how you would recommend maintenance services based on customer needs.
✨Practice Your Multitasking Techniques
The role requires juggling multiple tasks in a fast-paced environment. Think of scenarios where you successfully managed several responsibilities at once. During the interview, share these experiences to demonstrate your ability to stay organised and efficient while providing top-notch service.
