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- Tasks: Lead a dynamic team to transform customer experiences and ensure project success.
- Company: Join a forward-thinking company focused on innovative customer solutions.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in customer experience transformation while developing your project management skills.
- Qualifications: Experience in project management and strong communication skills required.
- Other info: Collaborative environment with excellent career advancement potential.
The predicted salary is between 13 - 22 £ per hour.
The Project Manager – CEX Unity will support the successful delivery of a complex customer experience transformation programme, coordinating multiple workstreams to ensure alignment, governance, and timely delivery across the CEX Unity initiative.
Role & Responsibilities
- Support the end-to-end delivery plan for CEX Unity, ensuring milestones are achieved across system integration, organisation design, process mapping, change management, and communications activities.
- Work closely with the Programme Manager to coordinate activities across Business Analysts, Change Analysts, Organisation Design teams, People Partners, and CEX project leads.
- Facilitate cross-functional collaboration across CEX teams and with Regional, Market, Commercial, and Enterprise stakeholders.
- Track, manage, and report risks, issues, and dependencies, escalating where appropriate.
- Support the establishment, preparation, and running of programme governance meetings.
- Create and maintain project artefacts including project charters, project plans, RAID logs, and delivery dashboards in line with best practice.
- Support planning and preparation for phased implementations, transitions, and go-live activities.
- Ensure ongoing alignment across all CEX Unity workstreams.
Requirements Of The Role
- Proven experience in project management within transformation or system integration programmes.
- Strong delivery focus.
- Excellent senior stakeholder management and communication skills.
- Experience or familiarity with organisation design, change management, and customer experience strategy.
- Proficiency with project delivery tools such as JIRA and Confluence.
- Experience facilitating workshops and cross-functional sessions.
If you are an experienced Project Manager – CEX Unity looking for your next Inside IR35 contract opportunity, please apply today.
Project Manager - CEX Unity in Warwick employer: Apex Recruitment
Contact Detail:
Apex Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - CEX Unity in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Project Manager role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your project management skills, especially in transformation and system integration. Engage with relevant content and connect with people in the CEX space to boost your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your stakeholder management and communication skills. Be ready to share examples of how you've successfully delivered projects and facilitated cross-functional collaboration. We want to see that delivery focus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Project Manager - CEX Unity in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager – CEX Unity role. Highlight your experience in project management, especially in transformation or system integration programmes. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your delivery focus and stakeholder management skills. We love a good story!
Showcase Relevant Tools: If you’ve got experience with project delivery tools like JIRA and Confluence, make sure to mention them! We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in past projects.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Apex Recruitment
✨Know Your Project Management Tools
Familiarise yourself with project delivery tools like JIRA and Confluence before the interview. Be ready to discuss how you've used these tools in past projects, as this will show your practical experience and readiness for the role.
✨Demonstrate Stakeholder Management Skills
Prepare examples that highlight your experience in managing senior stakeholders. Think about specific situations where you successfully communicated complex information or facilitated cross-functional collaboration, as this is crucial for the Project Manager – CEX Unity role.
✨Understand Change Management
Brush up on change management principles and be prepared to discuss how you've implemented them in previous roles. This will demonstrate your understanding of the transformation process and your ability to support the CEX Unity initiative effectively.
✨Prepare for Governance Discussions
Since you'll be involved in programme governance meetings, think about how you've contributed to similar meetings in the past. Be ready to share your approach to tracking risks, issues, and dependencies, as well as how you ensure alignment across workstreams.
