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- Tasks: Assist French and British customers with logistics and ensure smooth delivery processes.
- Company: Join a dynamic team in Long Eaton, focused on customer satisfaction.
- Benefits: Competitive hourly rate, full training, and a supportive work environment.
- Why this job: Use your French skills to make a real difference in customer service.
- Qualifications: Fluency in French and experience in customer service or logistics.
- Other info: Flexible working hours with a rotating shift pattern.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting for an experienced French Speaking Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be required to be fluent in French and have experience in delivering excellent customer service whilst retaining and expanding the client's overseas customer and consumer base.
French Speaking Customer Service Advisor duties:
- Assisting in the set-up and implementation of overseas logistical operations
- Dealing with both British and French customers and consumers
- Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
- Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
- Contributing to the control of stock and dealing with all products related issues
- Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
- Ensuring that all documentation complies with company directives and legislative requirements
- Promoting a professional image, whilst dealing appropriately with both internal and external customers
- Providing clerical and administrative support to the full logistics process
You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range.
The Ideal French Speaking Customer Service Advisor:
- Must be fluent in French (essential)
- Will have previous export administration experience, ideally within logistics
- Will be able to offer high levels of customer service
- Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
- Will have excellent attention to detail
- Will have the ability to work as part of a team
Working Hours: This role is worked on a 2-week 37-hour rotating shift pattern as follows: 08:00am – 4:30pm Monday to Thursday, Friday 8:00am – 1:00pm; 09:00am – 5:00pm Monday – Thursday, Friday 08:00 – 3:30pm.
Apply today for the French Speaking Customer Service Advisor position— all applications will be treated in the strictest confidence.
French Speaking Customer Service Advisor in Long Eaton employer: Apex Recruitment
Contact Detail:
Apex Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor in Long Eaton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in customer service or logistics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having conversations with native speakers or using language apps to keep your skills sharp and show off your commitment during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its logistics operations. Knowing their processes will help you stand out as a candidate who’s genuinely interested and ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace French Speaking Customer Service Advisor in Long Eaton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively with both British and French customers!
Tailor Your Experience: When detailing your previous experience, focus on roles where you've delivered excellent customer service or worked in logistics. We love seeing how your background aligns with what we need, so don’t hold back!
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to order processing and documentation. Make sure your application is free from typos and clearly structured to show us you’ve got this covered.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Apex Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure you practice speaking and understanding the language before your interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Logistics Inside Out
Familiarise yourself with basic logistics terminology and processes. Understanding how deliveries are planned and executed will show that you're serious about the role and can contribute effectively from day one.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your capability in handling both British and French clients.
✨Be Ready for Teamwork Questions
This position requires collaboration with various stakeholders, so be prepared to discuss your experience working in teams. Highlight instances where you successfully worked with others to achieve a common goal, showcasing your communication skills and attention to detail.
