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For Companies At a Glance
- Tasks: Assist French customers with logistics and ensure smooth delivery processes.
- Company: Join Apex Recruitment, a dynamic team in Long Eaton.
- Benefits: Earn £17.63 per hour with full product training provided.
- Why this job: Enhance your customer service skills while working in a multicultural environment.
- Qualifications: Fluency in French and previous customer service experience required.
- Other info: Flexible 37-hour rotating shifts for work-life balance.
The predicted salary is between 14 - 21 £ per hour.
We are recruiting for an experienced French Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be fluent in French and have experience delivering excellent customer service while retaining and expanding the client’s overseas customer and consumer base.
Responsibilities
- Assisting in the set-up and implementation of overseas logistical operations
- Dealing with both British and French customers and consumers
- Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
- Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
- Contributing to the control of stock and dealing with all products related issues
- Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
- Ensuring that all documentation complies with company directives and legislative requirements
- Promoting a professional image, whilst dealing appropriately with both internal and external customers
- Providing clerical and administrative support to the full logistics process
You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range.
Qualifications
- Must be fluent in French (essential)
- Will have previous export administration experience, ideally within logistics
- Will be able to offer high levels of customer service
- Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
- Will have excellent attention to detail
- Will have the ability to work as part of a team
Working Hours
This role is worked on a 2-week 37-hour rotating shift pattern as follows:
- 08:00am – 4:30pm Monday to Thursday, Friday 8:00am – 1:00pm
- 09:00am – 5:00pm Monday – Thursday, Friday 08:00 – 3:30pm
French Customer Service Advisor employer: Apex Recruitment
Contact Detail:
Apex Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a French Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Brush up on your French communication skills, especially in a customer service context. Role-play with a friend or use language apps to get comfortable before any interviews.
✨Tip Number 3
Research the company! Get to know Apex Recruitment and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role. Don't miss out on this opportunity to shine as a French Customer Service Advisor!
We think you need these skills to ace French Customer Service Advisor
Some tips for your application 🫡
Show Off Your French Skills: Since this role is all about dealing with French customers, make sure to highlight your fluency in French right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your previous roles, focus on any experience you've had in customer service or logistics. We love seeing how you've handled similar situations before, so don’t hold back on those details!
Be Detail-Oriented: Attention to detail is key in this job, so make sure your application is free from typos and errors. We appreciate a polished application that reflects your ability to manage documentation accurately.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly!
How to prepare for a job interview at Apex Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company and Its Products
Research Apex Recruitment and understand their logistics operations and product range. Being knowledgeable about the company will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you provided excellent customer service, especially in a logistics context. Be ready to discuss how you handled difficult situations or resolved issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Attention to Detail
This role requires a keen eye for detail, so be prepared to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in order processing or documentation.
