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- Tasks: Create workshop manuals and evaluate service processes for new vehicle designs.
- Company: Leading automotive company focused on innovation and quality.
- Benefits: Competitive pay, hands-on experience, and a chance to shape future vehicles.
- Why this job: Join a dynamic team and make a real impact on vehicle serviceability.
- Qualifications: Experience in vehicle maintenance or technical authoring is a plus.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
Location: Whitley, Coventry
Contract: 12 Months | Inside IR35
Role Overview
We are seeking a Workshop Manual Author / SERP (Service Evaluation & Repair Process) Engineer to support the evaluation and development of serviceability processes for new vehicle programmes, and the creation of Workshop Manuals. This is a unique opportunity to work at the early stages of vehicle design, ensuring products meet service, repair, and maintenance requirements while contributing to high-quality workshop manual content.
Working within a specialist team, you will assess whole vehicle designs using virtual and physical methods, representing the voice of the customer and technician within engineering discussions. You will play a key role in improving serviceability, reducing warranty costs, and enhancing overall product quality and reputation. This role would suit an Automotive Technical Author, Vehicle Technician, or Master Technician looking to transition into a more engineering-focused environment.
Key Responsibilities
- Conduct service feasibility assessments across the full vehicle design lifecycle (kick-off to launch)
- Create detailed service feasibility reports using virtual tools and CAD models
- Create detailed Workshop Manuals for Technicians to use within dealerships
- Evaluate removal and installation processes, including tooling requirements and access constraints
- Use digital manikins to assess ergonomic feasibility and technician interaction
- Develop step-by-step repair procedures and estimate service labour times
- Identify, communicate, and drive resolution of serviceability and repair concerns
- Collaborate with programme and commodity teams to influence design improvements
- Author and maintain workshop manual content to internal standards
- Update technical documentation based on feedback from engineering and service teams
- Represent the Service organisation in cross-functional engineering forums
- Support physical validation activities on prototype and production vehicles
Skills & Experience Required
- Strong vehicle knowledge across ICE and/or BEV platforms
- Experience in technical authoring, service processes, or vehicle maintenance/repair
- Ability to analyse designs and assess serviceability and feasibility
- Strong IT literacy (Microsoft Office and related tools)
- Excellent communication and stakeholder engagement skills
- Methodical, structured approach to problem-solving
- Self-motivated with the ability to work in a fast-paced engineering environment
Desirable Skills
- Experience with CAD tools (e.g. Vis Mock-Up or similar)
- Understanding of service tooling, workshop equipment, and repair methods
- Experience with JIRA, Agile, or similar systems
- Strong report writing and documentation skills
Please note, this role is deemed inside of IR35. The Umbrella Pay Rate offered is inclusive of the Assignment pay rate, holiday pay and Apex Recruitments contribution towards Employer Costs.
Workshop Manual Author / SERP Engineer employer: Apex Recruitment Services
Contact Detail:
Apex Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manual Author / SERP Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in roles similar to Workshop Manual Author or SERP Engineer. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work related to technical authoring or vehicle maintenance. This can be a game-changer during interviews, as it gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of serviceability processes and vehicle design. Be ready to discuss how your experience aligns with the role and how you can contribute to improving product quality and reducing warranty costs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Workshop Manual Author / SERP Engineer role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Workshop Manual Author / SERP Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Manual Author / SERP Engineer role. Highlight relevant experience in technical authoring, service processes, and vehicle maintenance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Technical Skills: Since this role involves a lot of technical work, make sure to showcase your strong IT literacy and any experience with CAD tools. We’re keen on seeing how you can contribute to our team with your technical know-how!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Apex Recruitment Services
✨Know Your Stuff
Make sure you brush up on your vehicle knowledge, especially around ICE and BEV platforms. Familiarise yourself with service processes and repair methods, as you'll need to demonstrate your understanding during the interview.
✨Showcase Your Technical Skills
Be ready to discuss your experience with technical authoring and any CAD tools you've used. If you've worked with JIRA or Agile systems, mention how these have helped you in previous roles. This will show that you're not just a good fit for the role but also tech-savvy.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples where you've had to analyse designs or assess serviceability. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare some thoughtful questions about the team dynamics and the projects you'll be working on. This shows your interest in the role and helps you gauge if it's the right fit for you.