- To support the company’s service department with the preparation of radio equipment including coding in line with specific order requirements.
- To support the company’s growth and profitability goals by providing effective customer service to clients and suppliers.
- To assist other areas of the business with processing orders, despatching goods, and producing customer documentation.
This is an excellent opportunity to progress and grow within the company for the right candidate who is enthusiastic and keen to learn new skills. The main purpose of the role is to assist with the preparation and repair of radio equipment and the delivery of excellent service and products to customers. The role would therefore suit someone with both customer service skills and an interest and/or experience in IT.
Core Role Responsibilities
- Liaising with customers regarding equipment in need of repair.
- Coding of radio equipment in line with specific order requirements.
- Preparation of radio equipment and accessories in line with order requirements.
- Handling customer queries relating to technical matters.
- Responding to relevant enquiries received in a timely manner.
- General record keeping and updating of systems.
- Requesting & processing of customer purchase orders relating to repair service cases.
- Despatching goods to customers via courier, post, and Apex delivery.
- Other courier related tasks such as arranging third party collections.
- Keeping the workplace tidy and a safe environment.
- Producing company paperwork including sales despatch notes, case despatch notes, swap asset documents & hire agreements (despatch notes).
- Communicating internally with other staff and departments on job related matters.
About Apex Radio Systems Ltd
Apex are looking for someone with a technical mindset and previous customer service experience to work in their Gateshead based Technical team.
The successful candidate will be:
- A good verbal and written communicator.
- Interested in developing in a technical environment.
- Computer literate and confident using the telephone.
- Well organised.
- Enthusiastic and willing to learn.
- Polite and professional whilst being adaptable to their wide client base.
- A team player who can work effectively with colleagues in the local Service team and remotely in other branches.
- Proactive and hands on.
- Flexible to different tasks as and when required.
- Reliable and punctual with strong attendance and work ethic.
- Extremely organised and capable of planning their own workload and assisting with colleagues work planning.
Desired qualifications
Applicants should have GCSE grades A-C in English and maths or equivalent qualifications.
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