At a Glance
- Tasks: Coordinate and schedule repair and installation jobs for engineers in a dynamic environment.
- Company: Join a leading manufacturer of high-performance doors with over 45 years of experience.
- Benefits: Enjoy a competitive salary, pension, training opportunities, and 23 days annual leave.
- Other info: Work Monday to Friday in a supportive team with great career growth potential.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Experience in service coordination and strong organisational skills are essential.
Overview
We are currently recruiting for a Service Co-ordinator on behalf of one of the largest manufacturers and installers of individually made-to-measure high performance retail, industrial and commercial doors.
Trading for over 45 years, they supply all types of steel doors, roller shutters, high speed doors and dock loading equipment.
They provide specialist repair, maintenance and installation services for industrial and automatic doors.
They have over 6 depots and over 150 members of staff working for them.
They offer their services to a range of sectors including commercial, industrial, retail, manufacturing, government, healthcare, education and leisure.
Their clients include the likes of Asda, Costco, Currys, Severn Trent Water, National Grid, Manchester United and Arsenal FC.
The Service Coordinator will be responsible for planning and scheduling repair and installation jobs, allocating work to engineers and monitoring each job through to completion.
This is a busy and varied position requiring strong organisational skills, commercial awareness and the ability to communicate confidently with customers, engineers, suppliers and internal departments.
This is a permanent position based in Tamworth, working Monday to Friday 8:30am – 5pm, paying £28k - £32k per annum depending on experience.
You will also receive Pension, Training & Development opportunities and 23 days annual leave plus bank holidays.
Responsibilities
- Schedule repair, maintenance and installation jobs to field-based engineers.
- Allocate work according to engineer skills, location, availability and job priority.
- Coordinate emergency call-outs and respond to changes in the daily schedule.
- Maintain efficient engineer diaries and minimise unnecessary travel and downtime.
- Communicate job details, access requirements and customer instructions clearly to engineers.
- Provide customers with updates regarding appointments, attendance and job progress.
- Monitor live jobs and take action when appointments, parts or information are outstanding.
- Liaise with customers, engineers, surveyors, project teams and suppliers.
- Review completed engineer worksheets for accuracy and completeness.
- Check labour, travel, materials, parts and other job-related charges.
- Ensure photographs, customer signatures, asset information and supporting documentation have been submitted where required.
- Identify incomplete or inaccurate job records and obtain the necessary information promptly.
- Close completed jobs correctly within the service management system.
- Prepare jobs for invoicing and create accurate customer invoices.
- Ensure purchase order numbers and agreed rates are correctly recorded.
- Investigate and resolve invoicing queries in collaboration with customers and internal colleagues.
- Maintain accurate customer, site, asset and job information.
- Support the preparation of quotations and follow-on repair work when required.
- Assist with service reports, work-in-progress reviews and operational performance information.
- Follow company procedures and contribute to continuous improvements in service delivery.
Skills & Attributes
- Previous experience in a service coordination, scheduling or planning role.
- Experience coordinating field-based engineers or technicians.
- Strong diary-management and workload-prioritisation skills.
- Experience reviewing completed job documentation.
- Experience preparing jobs for invoicing or creating customer invoices.
- Good commercial awareness and attention to detail.
- Confident telephone manner and professional written communication skills.
- Ability to remain calm and organised in a busy service environment.
- Strong IT skills, including email and Microsoft Office applications.
- Ability to work independently while contributing effectively to a wider team.
- Note:- Apex M&E Solutions are acting as an Employment Agency
Service Coordinator in Tamworth employer: Apex M&E Solutions Ltd
As a leading manufacturer and installer of high-performance doors, our company offers a dynamic work environment in Tamworth where you can thrive as a Service Coordinator. With over 45 years of experience, we pride ourselves on our supportive culture that fosters employee growth through training and development opportunities, alongside competitive benefits such as a generous annual leave package and pension scheme. Join us to be part of a dedicated team that values your contributions and provides meaningful work across various sectors, including retail and healthcare.
Contact Details:
Apex M&E Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Tamworth
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Apex M&E Solutions Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Apex M&E Solutions Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Apex M&E Solutions Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Coordinator in Tamworth
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Apex M&E Solutions Ltd:This is your chance to really connect with the team at Apex M&E Solutions Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Apex M&E Solutions Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Apex M&E Solutions Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Apex M&E Solutions Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Apex M&E Solutions Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
