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For Companies At a Glance
- Tasks: Provide hands-on technical support and training to engineers on complex lift issues.
- Company: Join Apex Lifts, a supportive and values-led business focused on innovation.
- Benefits: Clear progression pathways, inclusive culture, and the chance to shape industry standards.
- Why this job: Make a real impact in a senior role with influence and accountability.
- Qualifications: NVQ3 or equivalent with over 2 years of technical experience in lifts.
- Other info: Opportunity for continuous improvement and professional growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Technical Manager / Regional Head of Service
The Opportunity
We’re looking for an experienced Technical Support Engineer to join our Service team at Apex Lifts. This is a senior technical role for someone who enjoys solving complex problems, supporting engineers, and sharing their expertise. If you’re technically strong, calm under pressure, and ready to step into a role with real influence and accountability, this could be your next move.
- Providing hands-on technical support to Service Engineers on complex or non-routine issues
- Reporting findings, outcomes, and recommendations to senior technical leadership
- Supporting coordination and allocation of technical work to ensure the right expertise is applied
- Delivering practical training sessions to upskill Lift Engineers
- Helping develop and improve technical procedures, standards, and best practice
- Working closely with HSQE to maintain the highest safety, quality, and environmental standards
- Maintaining accurate technical and training records
- Supporting technical discussions with clients where required
- Acting as an escalation point for complex technical issues
- Contributing to continuous improvement projects and pilot initiatives.
What We’re Looking For
- NVQ3 minimum or equivalent or a proven record of working for over 2 years on a technical capacity
- Able to work in UK without restriction
- Proven experience inspecting, checking, and signing off lift and escalator works
- Strong knowledge of industry regulations, standards, and best practice
- Confident communicator with engineers, managers, clients, and internal teams
- High attention to detail and strong personal accountability
- Calm, patient, and pragmatic under pressure
Senior technical role with real influence. No people management - focus on what you do best. Opportunity to shape standards, training, and best practice. Clear progression pathway for future leadership roles. Supportive, professional, and values-led business.
Apply now and take the next step in your technical career with Apex Lifts and apply to lyndsay.ray@cibeslift.co.uk
Apex is an equal-opportunity employer committed to creating an inclusive working environment for all. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy, race, religion or belief, sex, or sexual orientation.
Technical Support Engineer (lifts) employer: Apex Lifts
Contact Detail:
Apex Lifts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (lifts)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of lift and escalator regulations, and be ready to discuss real-life scenarios where you’ve solved complex problems. We want to see how you think on your feet!
✨Tip Number 3
Show off your communication skills! When you’re chatting with potential employers, make sure to highlight your ability to explain technical concepts clearly. We love candidates who can bridge the gap between technical jargon and everyday language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make an impact in the technical support world.
We think you need these skills to ace Technical Support Engineer (lifts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your background aligns with the responsibilities of a Technical Support Engineer, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've solved complex problems or supported engineers in the past – we love a good story!
Showcase Your Communication Skills: As a Technical Support Engineer, you'll need to communicate effectively with various stakeholders. Make sure your application reflects your ability to convey technical information clearly and confidently, whether it's in writing or verbally.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apex Lifts
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Be prepared to discuss industry regulations, standards, and best practices. This will show that you're not just familiar with the basics but can also handle complex issues.
✨Showcase Problem-Solving Skills
Think of specific examples where you've solved complex problems in a technical capacity. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to stay calm under pressure and tackle challenges head-on.
✨Communicate Clearly
As a Technical Support Engineer, you'll need to communicate effectively with engineers, managers, and clients. Practice explaining technical concepts in simple terms. This will help you convey your expertise and ensure everyone is on the same page during discussions.
✨Prepare for Training Scenarios
Since part of the role involves delivering training sessions, think about how you would approach this. Be ready to discuss your training philosophy and any past experiences you've had in upskilling others. This shows your commitment to continuous improvement and sharing knowledge.
