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- Tasks: Support housing needs and manage customer accounts in a dynamic environment.
- Company: Apex Housing, a family-friendly employer with a focus on community.
- Benefits: Competitive pay, flexible working, generous leave, and professional development opportunities.
- Why this job: Make a difference in people's lives while growing your career in housing.
- Qualifications: 3rd level qualification and relevant customer-facing experience required.
- Other info: Join a supportive team with excellent career growth and wellbeing initiatives.
The predicted salary is between 30000 - 42000 £ per year.
Location: Dungannon Office
Post: 1x37hrs Temporary Maternity Cover (Approx. 9 to 12 months) PLUS Reserve List for any Temporary/Permanent Positions.
We are currently using a blend of home and office working from the office in Dungannon which remains under review.
Essential Criteria- 3rd level qualification and 1 year relevant experience in a customer facing role with account management experience.
- Level 3 qualification or equivalent with a professional Housing qualification and 1 year relevant experience in a customer facing role with account management experience.
- Level 3 qualification or equivalent and 2 years relevant experience in a customer facing role with account management experience.
- 3 years' working as a Housing Officer.
All successful applicants will also be required to provide documentary evidence of their right to work in the UK. Please note we do not hold a license to sponsor Working Visa's. This is a regulated post and will be subject to a satisfactory Enhanced Access NI check.
Apex Housing is an Equal Opportunity Employer. At this time we particularly welcome applicants from members of the Protestant community due to under-representation in parts of our workforce.
WHY WORK FOR APEX?- Competitive pay
- Family friendly policies and flexible working opportunities
- Opportunities to learn, develop and progress in your position
- 20-23 days annual leave plus 12 public holidays, increasing with length of service
- Contributory pension scheme
- Enhanced sick pay, maternity pay and paternity pay
- Workplace savings scheme and monthly cash draw for staff (optional)
- Charity partnership with Children in Crossfire
- Excellent opportunities for development including support for further education courses
- Employee Assistance Programme provided by Lena by Inspire including 24hr adviceline
- Bike to Work Scheme
- Staff wellbeing initiatives
Staff in care and support roles also enjoy the following additional benefits:
- Comprehensive paid induction programme
- Enhanced pay over Christmas & New Year
- Enhanced rate for overtime worked
- Free on-site car parking
Apply by 15/02/2026. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Housing Officer, Dungannon Office, Co. Tyrone employer: Apex Housing Association Ltd
Contact Detail:
Apex Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer, Dungannon Office, Co. Tyrone
✨Tip Number 1
Get to know the company! Research Apex Housing and understand their values, mission, and the community they serve. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer, Dungannon Office, Co. Tyrone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight your relevant experience in customer-facing roles and account management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our needs. Keep it concise but engaging, and don’t forget to mention your qualifications.
Showcase Your Qualifications: We’re looking for candidates with specific qualifications, so make sure to clearly list your Level 3 qualification or equivalent. If you have a professional Housing qualification, shout about it! This will help us see you as a strong contender.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the Apply button and follow the steps!
How to prepare for a job interview at Apex Housing Association Ltd
✨Know Your Stuff
Make sure you understand the role of a Housing Officer inside out. Brush up on relevant housing policies, customer service best practices, and account management techniques. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience and account management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with their needs.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the challenges they face in the Dungannon office. This shows you're not just interested in the job, but also in how you can contribute to their success.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Employers want to see if you'll fit into their team, so be authentic and share your passion for helping others in the housing sector. A genuine connection can make all the difference!
