Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage guest bookings and enquiries with a focus on exceptional service.
- Company: Join a luxury hospitality brand known for unique British stays.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Work in beautiful locations across Scotland with a supportive team.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House. Steeped in heritage and reimagined for the curious modern traveller, our hotels celebrate individuality and the rich spirit of their surroundings, inviting you to feel the story of every place you stay.
We’re now seeking a dedicated Reservations Coordinator to support our Scottish properties and help deliver a seamless guest experience.
Your Role at a Glance: As the Reservations Coordinator for Scotland, you will manage booking enquiries for Meldrum House, Pine Trees, and East Haugh House. You’ll serve as the first point of contact for guests, handling enquiries across phone, email, and web while ensuring accuracy, warm communication, and strong coordination with wider hotel teams. This full-time, permanent role is based at Pine Trees Hotel and plays a key part in supporting revenue, guest satisfaction, and smooth operational alignment across departments.
Key Responsibilities:
- Handle guest enquiries and reservations across phone, email, and web in a professional, warm, and service‑focused manner.
- Accurately process room, dining, spa, and event bookings using hotel reservation systems.
- Identify upselling opportunities to maximise occupancy and total revenue.
- Coordinate with Front Office, Sales, Housekeeping, Events, and other departments to ensure a seamless guest experience.
Reservations Co-ordinator employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can contribute to creating memorable guest experiences.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to hotels you admire, like The Vineyard or Meldrum House, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our unique collection of hotels.
We think you need these skills to ace Reservations Co-ordinator
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see that you’re genuinely excited about creating memorable experiences for guests and that you understand the unique charm of our properties.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without unnecessary fluff. This helps us quickly see how you fit into our team!
Tailor Your Application: Make sure to customise your application for the Reservations Coordinator role. Mention specific aspects of the job description that resonate with you and how your background aligns with our needs. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Apex Hotels
✨Know the Company Inside Out
Before your interview, take some time to research The Monogram Collective and its unique properties. Familiarise yourself with their values, the charm of each hotel, and what sets them apart in the luxury hospitality market. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their ethos.
✨Showcase Your Communication Skills
As a Reservations Coordinator, you'll be the first point of contact for guests. During the interview, demonstrate your warm communication style and ability to handle enquiries professionally. Practice answering common questions in a friendly yet concise manner, and consider role-playing scenarios where you might need to manage difficult guest interactions.
✨Highlight Your Attention to Detail
Accuracy is key in managing bookings and ensuring a seamless guest experience. Be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in a reservation or ensuring all guest preferences are noted, showcasing this skill will resonate well with the interviewers.
✨Prepare for Upselling Scenarios
Upselling is an important part of maximising revenue in hospitality. Think about how you can identify opportunities to enhance a guest's stay, whether it's suggesting spa treatments or dining options. During the interview, share your ideas on how you would approach upselling while maintaining a focus on guest satisfaction.