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- Tasks: Manage guest bookings and enquiries for luxury hotels with a focus on exceptional service.
- Company: The Monogram Collective, a growing portfolio of unique British boutique hotels.
- Benefits: 30 days holiday, training, employee events, gym access, and discounts.
- Other info: Enjoy creative freedom and opportunities for career growth.
- Why this job: Join a passionate team shaping the future of luxury hospitality.
- Qualifications: Experience in hotel reservations or guest-facing roles, strong communication skills.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House. Steeped in heritage and reimagined for the curious modern traveller, our hotels celebrate individuality and the rich spirit of their surroundings, inviting you to feel the story of every place you stay.
We’re now seeking a dedicated Reservations Coordinator to support our Scottish properties and help deliver a seamless guest experience.
Your Role at a Glance: As the Reservations Coordinator for Scotland, you will manage booking enquiries for Meldrum House, Pine Trees, and East Haugh House. You’ll serve as the first point of contact for guests, handling enquiries across phone, email, and web while ensuring accuracy, warm communication, and strong coordination with wider hotel teams. This full-time, permanent role is based at Pine Trees Hotel and plays a key part in supporting revenue, guest satisfaction, and smooth operational alignment across departments.
Key Responsibilities:- Handle guest enquiries and reservations across phone, email, and web in a professional, warm, and service‑focused manner.
- Accurately process room, dining, spa, and event bookings using hotel reservation systems.
- Identify upselling opportunities to maximise occupancy and total revenue.
- Coordinate with Front Office, Sales, Housekeeping, Events, F&B, and Golf teams to ensure seamless guest experiences.
- Manage booking changes, amendments, and cancellations efficiently, maintaining high guest satisfaction.
- Maintain accurate guest profiles, booking records, and support with reporting on trends or occupancy data.
- Assist in ensuring all reservation processes reflect the luxury standards of The Monogram Collective.
- Support teamwork within the reservations function and demonstrate flexibility for varied shifts, including weekends.
About You: You are well‑organised, personable, and passionate about delivering exceptional service. You thrive in a guest‑facing environment, take pride in accuracy, and enjoy creating smooth, memorable experiences for every guest who contacts the hotels.
Essential Experience & Skills:- Experience in hotel reservations, front office, or a guest‑facing role within a 4‑ or 5‑star hospitality environment.
- Excellent written and verbal communication skills.
- Familiarity with hotel PMS or reservation systems (e.g., Opera).
- Strong organisational skills and exceptional attention to detail.
- Confidence using sales techniques to promote hotel facilities and services.
- A genuine passion for luxury hospitality and delivering exceptional guest experiences.
- Experience in boutique or multi‑property hotel environments.
- Additional experience with event or dining reservations coordination.
Why Join Us? At The Monogram Collective, you’ll be part of a passionate team shaping the future of luxury hospitality. We offer a collaborative environment, creative freedom, and the chance to make a lasting impact across a growing portfolio of exceptional properties. You’ll enjoy:
- 30 days holiday
- Training and development from day one
- Employee events and celebrations
- In‑house company interactive communication app
- Access to our state‑of‑the‑art gym and pools
- Healthy meals while working
- External Employee Assistance Programme
- Financial Wellbeing App (Stream)
- ÂŁ200 referral bonus
Following your first 3 months, you’ll also receive:
- Access to our “Treat Yourself Here” wellbeing & discounts platform
- Participation in employee recognition schemes
- Long‑service recognition
- Complimentary overnight stay & dinner for two at probation pass and each anniversary
- 50% restaurant discount
- Cycle to Work Scheme
- Discounted room rates
- Spa treatment and product discounts
- Life Assurance cover
Ready to Make Your Mark? Apply now and bring your communication skills, attention to detail, and passion for luxury hospitality to The Monogram Collective.
Reservations Co-ordinator in Pitlochry employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Co-ordinator in Pitlochry
✨Tip Number 1
Get to know the company! Research The Monogram Collective and its properties. Understanding their unique charm and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to convey warmth and professionalism. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you successfully managed bookings or coordinated with different teams. This will demonstrate your ability to handle the responsibilities of a Reservations Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Reservations Co-ordinator in Pitlochry
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your dedication to providing exceptional service and how you can contribute to the unique charm of our hotels.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, especially in hotel reservations or guest-facing roles. We want to see how you can fit into our team!
Tailor Your Application: Make sure to customise your application for the Reservations Coordinator role. Highlight your familiarity with reservation systems and any upselling techniques you've used before. This shows us you understand what we're looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Apex Hotels
✨Know Your Hotels
Before the interview, take some time to research The Monogram Collective and its properties. Familiarise yourself with their unique offerings, history, and what sets them apart in the luxury hospitality market. This will not only show your genuine interest but also help you answer questions more effectively.
✨Practice Warm Communication
As a Reservations Coordinator, you'll be the first point of contact for guests. Practice your phone and email communication skills to ensure they come across as warm and professional. Consider role-playing with a friend to simulate guest interactions and refine your approach.
✨Highlight Your Organisational Skills
Be prepared to discuss specific examples from your past experience that demonstrate your organisational skills and attention to detail. Think about times when you successfully managed multiple bookings or resolved issues efficiently, as these are key aspects of the role.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for luxury hospitality and delivering exceptional guest experiences. Share personal stories or experiences that highlight your passion, whether it's a memorable stay at a hotel or a time you went above and beyond for a guest.