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- Tasks: Lead the guest experience and team culture at our vibrant hotel.
- Company: Join Apex Hotels, where family values and innovation thrive.
- Benefits: Enjoy 35 days holiday, gym access, and a range of employee perks.
- Why this job: Be part of a supportive team that values your personality and ideas.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Bring your spark and grow with us in a fulfilling career.
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You\’ll receive a warm welcome into the Apex family on joining us as an Operations Manager in London at our Temple Court Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Operations Team. We believe it is our personality, style and friendliness that makes Apex Hotels
Role Overview
This is a highly visible role and as the daily face of the Hotel, you will be responsible for overseeing the continual development and delivery of the Apex guest journey, the brand standards, cost controls & Hotel profitability, Health & Safety, Sustainability, & Team culture.
Solid demonstration of Team leadership, Accountability, and delivery of Results is paramount for this role.
This role will involve operational coverage across a seven-day week rota, as required by the business. Your main responsibilities are for your home base, though you may be required to assist across any of our Hotels in the Region / and or Scotland, and as directed by our Cluster Hotel Manager, London. You will be comfortable and happy to work with a One-Team mentality, ensuring best practice is shared and encouraged across the Region of Hotels you are a part of.
Key Responsibilities
- To be highly visible at key operational times to ensure the drive and enhancement of the customer experience
- Maintain staff focus on ‘the Customer’s need’, individualising and personalising service where possible and encouraging staff initiative
- Development and implementation of customer service plans that support the maintaining and continued high performance growth of our customer NPS
- Ownership of the full in stay and post stay customer service lifecycle, continually reviewing where improvements can be made and following up on customer feedback and addressing service gaps
- Collaborate with HOD’s and Sales to support in following up customer lead opportunities and actively grow the business
- Work with HOD’s to ensure that teams are upskilled and multiskilled in line with business requirements
- Work with the HOD’s to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans
- Ensure F&B strategies, Menu implementation, packages and promotions are delivered on time, and that strategies are simplified, understood, and communicated through to all teams, ensuring delivery of Revenue targets.
- Create and ensure a “Sales Team mentality” across all departments. (Upselling, cross selling)
- Continuously look for and action Cost saving strategies.
About you
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Ability to maintain and enhance a guest and team centric culture
- Communicate effectively at all levels both verbally and in writing
- Influences and inspires confidence
- A coaching, supporting and challenging mentality that delivers operational results
- Builds effective and productive relationships (internal & external)
- Identifies and manages best resources to achieve targets
- Translates strategies into practical plans
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 35 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
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Industries
Hospitality and Hotels and Motels
Referrals increase your chances of interviewing at Apex Hotels by 2x
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Operations Manager employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully led teams in the past. Highlight instances where you improved team performance or customer satisfaction, as this aligns with the role's focus on team culture and guest experience.
✨Tip Number 3
Research the latest trends in hospitality management, particularly around customer service and sustainability. Being knowledgeable about current industry practices will help you stand out as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Network with current or former employees of Apex Hotels to gain insights into the company culture and expectations for the Operations Manager role. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in hospitality. Use specific examples that demonstrate your leadership skills and ability to enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your personal values align with those of Apex Hotels. Mention specific achievements that showcase your ability to drive results and improve team dynamics.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and confidently. Use concise language and structure your application well to make it easy to read.
How to prepare for a job interview at Apex Hotels
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired and motivated them to achieve results.
✨Emphasise Customer-Centric Approach
Apex Hotels values a guest-centric culture. Be ready to discuss how you've prioritised customer needs in previous roles and share specific strategies you've implemented to enhance the guest experience.
✨Demonstrate Teamwork and Collaboration
Highlight your ability to work collaboratively with different departments. Discuss instances where you've successfully partnered with others to achieve common goals, showcasing your 'One-Team mentality'.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and prepare thoughtful responses that demonstrate your strategic thinking and adaptability.
