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- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment overnight.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, employee events, and flexible pay options.
- Why this job: Create memorable experiences for guests while developing friendships and skills in a fun environment.
- Qualifications: No specific experience needed; just bring your personality and a customer service attitude.
- Other info: Structured training provided, with opportunities for recognition and discounts for you and your family.
The predicted salary is between 20000 - 28000 £ per year.
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\\\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey:
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- is self-aware and able to evaluate their own work
- has a customer service attitude
- has the ability to multi-task and organise a variable work load
- provides excellent attention to detail
- holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you!
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Night Receptionist employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in person or online, showcase how you embody these values, as they are central to the company culture.
✨Tip Number 2
Research the local area and the hotel facilities thoroughly. Being able to provide accurate information about both will demonstrate your initiative and commitment to delivering excellent customer service.
✨Tip Number 3
Practice your multi-tasking skills in a busy environment. As a Night Receptionist, you'll need to juggle various tasks while maintaining a friendly demeanour, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Prepare to share your unique personality during the interview process. Apex Hotels values individuality, so think about how your personal experiences and traits can contribute to creating a warmer welcome for guests.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Personality: Apex Hotels values personality and friendliness. In your cover letter, share a brief story or example that reflects your unique character and how it contributes to excellent customer service.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, make sure to detail this in your CV. Use specific examples to demonstrate your ability to multi-task, solve problems, and provide a warm welcome to guests.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-organised and clearly formatted.
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your friendliness and passion for customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to create memorable experiences for guests.
✨Emphasise Teamwork
Since teamwork is a core value at Apex Hotels, be ready to discuss your experiences working in teams. Talk about how you contribute to a positive team environment and support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
