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- Tasks: Lead the night reception team and ensure amazing guest experiences.
- Company: Exciting hospitality group in vibrant Edinburgh.
- Benefits: Competitive pay, 29 days holiday, and access to a top gym.
- Why this job: Join a dynamic team and make nights unforgettable for guests.
- Qualifications: Supervisory experience in hospitality and a passion for customer service.
- Other info: Great opportunity for career growth in a lively environment.
The predicted salary is between 28800 - 43200 £ per year.
A hospitality group in Edinburgh is seeking an Assistant Night Manager to ensure exceptional guest experiences during the night shift. This role involves leading a reception team, maintaining safety and security procedures, and producing nightly reports.
The ideal candidate will have supervisory experience in a Front Office or Nights environment and a strong customer service attitude.
Competitive pay and generous employee benefits such as 29 days of holiday and access to a state-of-the-art gym are included.
Night Manager — Front Desk & Guest Experience employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager — Front Desk & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in night management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to share specific examples of how you've led a team or handled guest complaints. We want to see that you can keep things running smoothly during the night shift.
✨Tip Number 3
Research the company! Knowing their values and what makes them tick will help you tailor your answers in interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Manager — Front Desk & Guest Experience
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any supervisory experience you have in a Front Office or Nights environment. We want to see how your past roles have prepared you for leading a reception team and ensuring top-notch guest experiences.
Customer Service is Key: Since this role is all about exceptional guest experiences, let us know about your strong customer service attitude. Share specific examples of how you've gone above and beyond for guests in previous positions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you're the perfect fit for the Night Manager role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Apex Hotels
✨Know Your Night Shift Dynamics
Familiarise yourself with the unique challenges and responsibilities of a night manager. Understand how to maintain safety and security during the night shift, and be ready to discuss your strategies for ensuring guest satisfaction when most staff are off-duty.
✨Showcase Your Supervisory Skills
Prepare examples from your past experience where you successfully led a team, especially in a Front Office or Nights environment. Highlight how you motivated your team and handled any conflicts or challenges that arose during your shifts.
✨Emphasise Customer Service Excellence
Be ready to share specific instances where you went above and beyond for guests. This role is all about creating exceptional experiences, so demonstrate your strong customer service attitude with real-life examples that showcase your dedication.
✨Prepare for Nightly Reporting
Understand the importance of nightly reports in this role. Brush up on how to compile and present information clearly and concisely. You might be asked about your experience with reporting, so think of ways you've used data to improve operations or guest experiences.
