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- Tasks: Lead the Night team, ensuring exceptional guest experiences and managing hotel operations.
- Company: Join Apex Hotels, a family-oriented company that values trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, employee events, and flexible pay options.
- Why this job: Be part of a supportive team where your personality and ideas are valued.
- Qualifications: Previous supervisory experience in hospitality and knowledge of H&S procedures required.
- Other info: Bring your true self to work and grow in a fulfilling career with us.
The predicted salary is between 30000 - 42000 £ per year.
Why Join Apex Hotels ?
You will receive a warm welcome into the Apex family on joining us as a Night Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
We have an exciting opportunity for a Night Manager . You will be the main point of contact for all hotel emergencies and represent the Front Office Manager, Operations Managers, and the GM in their absences.
You will assist the Front Office Manager in the running of the Night’s operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests.
Main Responsibilities:
- Responsible for execution of tasks outlined in the Night Managers Manual.
- Liaise with all department heads on a daily basis to ensure we create memories guests will want to share.
- In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate.
- Plan and communicate VIP arrivals to the hotel team.
- Ensuring the all H&S audits and Night Security walk arounds are completed
- Ensure the Night teams have appropriate tools and training to complete their tasks
- Be present in lobby and reception during peak times and support your team
- Promote a selling culture amongst the Night team and review results daily
- Lead the Night team to deliver exceptional customer service at all points of the guest journey.
- Act on all guest feedback, positive and negative. Respond to guest reviews and update guest profiles accordingly.
About you:
You will be well organised, be an excellent communicator and be committed to building and developing the team. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential.
- Knowledge of the hospitality industry.
- Can deliver excellent service and is customer centric
- Knowledge of H&S procedures
- Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage.
- Proficient with Microsoft Office and IT systems.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Contributions to a pension scheme
- Employee of the quarter and annual recognition schemes
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
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Night Manager 4 on 4 off employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager 4 on 4 off
✨Tip Number 1
Familiarise yourself with Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal experiences align with these values to demonstrate that you would be a great cultural fit.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples from your previous roles where you successfully managed a team or handled emergencies. This will help illustrate your capability to take charge as the Night Manager and ensure smooth operations.
✨Tip Number 3
Research the Infor Front Office system or any similar PMS systems before your interview. Being knowledgeable about these systems will not only impress your interviewers but also show your commitment to hitting the ground running in the role.
✨Tip Number 4
Prepare to discuss how you would handle guest feedback, both positive and negative. Think of examples where you turned a negative experience into a positive one, as this is crucial for maintaining the high standards of customer service at Apex Hotels.
We think you need these skills to ace Night Manager 4 on 4 off
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant experience in a Front Office or Nights Accommodation environment. Emphasise any supervisory roles you've held and your knowledge of H&S procedures, as these are essential for the Night Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific experiences where you delivered excellent customer service and how you can contribute to creating memorable guest experiences at Apex Hotels.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office and any experience with PMS systems like Infor Front Office. This will demonstrate your technical skills and readiness for the role.
How to prepare for a job interview at Apex Hotels
✨Showcase Your Customer Service Skills
As a Night Manager, you'll be the face of the hotel during the night shift. Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to handle guest feedback and resolve issues effectively.
✨Demonstrate Team Leadership
Apex Hotels values teamwork, so it's crucial to show that you can lead and motivate a team. Discuss your experience in managing staff, training new team members, and fostering a positive work environment. Share any strategies you've used to promote a selling culture among your team.
✨Familiarise Yourself with Health & Safety Procedures
Knowledge of health and safety protocols is essential for this role. Brush up on relevant H&S procedures and be ready to discuss how you've implemented these in past positions. This will demonstrate your commitment to guest and staff safety.
✨Be Ready to Discuss Operational Challenges
As the main point of contact during the night, you'll face various operational challenges. Prepare to talk about how you've handled emergencies or unexpected situations in the past. This will show your problem-solving skills and ability to remain calm under pressure.
