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- Tasks: As a Linen Porter, you'll ensure immaculate guest facilities and assist in housekeeping tasks.
- Company: Join the Apex Hotels family, where we value trust, passion, friendliness, and teamwork.
- Benefits: Enjoy 29 days holiday, training from day one, gym access, and a range of employee perks.
- Why this job: This role offers a fun environment, personal growth, and the chance to create memorable guest experiences.
- Qualifications: We're looking for self-motivated individuals with great organisational skills and a customer service attitude.
- Other info: Bring your personality and ideas; we recruit for attitude and train for skill!
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Linen Porter in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the housekeeping team as we believe it is our personality, style and friendliness that makes Apex Hotels.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey:
As a Linen Porter, you will assist in the delivery of amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness and organisation whilst adhering to all health and safety guidelines. As a Linen Porter, you will be an integral part of the Housekeeping department working closely with all team members to deliver a seamless system of collection and replacement of all linen items.
You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.
Joining the dedicated Housekeeping department, you will:
- make sure that you work seamlessly and methodically to remove linen and waste items from Guest rooms and replace with fresh items to assist the Self Checking room attendants in their role.
- engage with guests in order to promote guest loyalty
- ensure guests experience our well-known high levels of comfort and quality
- take pride in the work you do
As a Linen Porter, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Linen Porter. With this in mind, we are looking for a Linen Porter who:
- Can deliver excellent standards
- Uses initiative
- is self-aware and able to evaluate their own work
- has a customer service attitude
- has the ability to multi-task and organise a variable work load
- provides excellent attention to detail
- holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you!
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Linen Porter employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During any interactions, whether in person or online, make sure to demonstrate how you embody these values, as they are key to the company culture.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your ability to create memorable experiences, which is crucial for a Linen Porter.
✨Tip Number 3
Research common housekeeping practices and standards, especially those related to linen management. Being knowledgeable about these processes will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Think of specific instances where you've successfully managed multiple tasks or maintained high standards in a busy environment, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Linen Porter. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in housekeeping or customer service. Emphasise your attention to detail, organisational skills, and any previous roles that required multi-tasking.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Apex Hotels specifically and how you can contribute to their family values of Trust, Passion, Friendliness, and Teamwork.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure guest satisfaction.
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share anecdotes that reflect your character and how you connect with others.
✨Emphasise Teamwork
As a Linen Porter, you'll be part of a team. Highlight your experiences working collaboratively and how you contribute to a positive team environment. Mention any specific examples where teamwork led to success.
✨Demonstrate Attention to Detail
This role requires excellent organisational skills and attention to detail. Be prepared to discuss how you ensure high standards in your work and provide examples of when your attention to detail made a difference.
✨Prepare for Customer Interaction
Since engaging with guests is key, think about how you would handle various guest interactions. Prepare to discuss your customer service philosophy and share examples of how you've gone above and beyond for guests in the past.
