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- Tasks: Lead and inspire hotel teams while ensuring exceptional guest experiences.
- Company: Apex City of Bath Hotel is a vibrant, customer-focused hospitality brand.
- Benefits: Enjoy 35 days holiday, gym access, and flexible pay options.
- Why this job: Make a meaningful impact in a dynamic environment with great people.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Opportunities for personal development and community involvement await you.
The predicted salary is between 36000 - 60000 £ per year.
As Hotel Manager for Apex City of Bath Hotel, you will bring vision to life, keeping the hotel running smoothly, whilst full of vibrancy and energy. Working with the Regional General Manager and Head Office Support teams, you will be responsible for executing our Commercial, Product and Customer & People strategies, whilst maintaining the hotel's facilities, controlling costs, and delivering financial performance.
You will be responsible for directing, supporting, leading and guiding the Operations Manager and our HOD teams. As a natural leader, you will lead, motivate, coach and inspire, ensuring others are delivering and working to our brand operating standards at an exceptional level. This is a highly visible role, and as the front-facing leader of the hotel, you will be the “ears and eyes” of our Regional General Manager, ensuring you lead a high performing, engaged and happy team. Your main responsibilities are for your home base, though you may be required to assist across the Southern Region and/or in Scotland.
Main Responsibilities:
- Customer centricity: Be a hands-on presence at key operational times to enhance guest experience. Maintain your team's focus on ‘the Customer’s need’, individualising and personalising service where possible and encouraging Team initiative, via the Operations Manager and HOD teams. Development and implementation of customer service plans that support the maintaining and continued high performance growth of our customer NPS. Ensure the highest cleanliness standards across all hotel areas.
- Growth & profitability: Collaborate with your Operational Teams and Sales support teams to support in following up customer lead opportunities and actively grow the business. Direct Operations Managers and HODs to ensure that teams are upskilled and multiskilled in line with business requirements. Work with the Operations Manager and HODs to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans. Manage payroll efficiency, ensuring workforce deployment is optimised.
- Employer of choice: Foster a culture of recognition, wellness, and engagement. Organising and delivering regular team communications on business trading & Team Survey Results and Actions. Lead sustainability initiatives and community-focused projects. Represent the hotel in CSR activities, supporting social impact.
- Strategy delivery: Implement F&B strategies, promotions, and revenue-driving initiatives. Drive a strong sales mentality across all departments.
- Product: Oversee hotel maintenance, ensuring a luxury standard is upheld. Conduct regular inspections and compliance checks. Manage Capex and refurbishment planning for ongoing improvements.
About You: Join us and make a meaningful impact by leading with vision, energy, and passion. As an inspirational leader with a strong guest-centric focus, you will foster a culture of excellence while building effective relationships and communicating with confidence. Your coaching mindset will drive accountability and operational success, ensuring teams perform at their best. With the ability to translate strategy into action and deliver tangible results, you will play a key role in shaping the future of our hotel.
Why Join Apex Hotels? You will work with great people, enjoy your time at work, develop new networks, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 35 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £ referral bonus when your friends or family join the team.
- Following your first successful 3 months, you’ll also receive access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
Hotel Manager employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network with current and former hotel managers in the industry. Attend hospitality events or join online forums to connect with professionals who can provide insights into the role and potentially refer you to opportunities at Apex Hotels.
✨Tip Number 2
Familiarise yourself with Apex Hotels' values and culture. Understanding their commitment to customer service and employee engagement will help you align your approach and demonstrate that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlight your experience in driving customer satisfaction and operational efficiency, as these are key aspects of the Hotel Manager position.
✨Tip Number 4
Showcase your passion for hospitality during interviews. Share your vision for enhancing guest experiences and how you plan to motivate and develop your team, as this will resonate well with the hiring managers at Apex Hotels.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, customer service, and team leadership. Use specific examples that demonstrate your ability to enhance guest experiences and drive profitability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and leadership. Mention how your vision aligns with the hotel's goals and how you can contribute to creating a vibrant atmosphere for both guests and staff.
Showcase Leadership Skills: Emphasise your leadership style and provide examples of how you've motivated teams in previous roles. Highlight any initiatives you've led that improved team engagement or customer satisfaction.
Highlight Financial Acumen: Discuss your experience with managing budgets, payroll efficiency, and driving revenue growth. Include any specific achievements related to financial performance in your previous positions.
How to prepare for a job interview at Apex Hotels
✨Show Your Leadership Skills
As a Hotel Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Emphasise Customer Centricity
Highlight your commitment to customer service during the interview. Discuss specific strategies you've implemented to enhance guest experiences and how you plan to maintain high cleanliness standards across the hotel.
✨Discuss Financial Acumen
Be ready to talk about your experience with managing budgets and improving profitability. Share examples of how you've optimised payroll efficiency and driven revenue through effective sales strategies.
✨Demonstrate Community Engagement
Apex Hotels values community involvement, so be sure to mention any previous experience with CSR initiatives. Discuss how you can foster a culture of recognition and wellness within the team while engaging with local projects.
